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A pilot study was developed to determine use of the University of Texas at Austin General Libraries' research collections in the fields of civil engineering and educational psychology and to investigate the research behavior of graduate students. First, the authors sampled bibliographic citations from dissertations completed during the years 1997 and 2002 in the above-named fields. Then, a survey was sent to the dissertation writers to gain insight into use and opinions of library services for their graduate research. Analysis of information provided by both collection- and user-centered data-gathering techniques serves to underscore the value of the merged evaluation methods. [ABSTRACT FROM AUTHOR]

Purpose - To highlight the new service model used by Harris County Public Library and point out what has been successful. Design/methodology/approach - Using a libraries new service model, key points are brought out to identify what has been changed, and why these changes are important. Findings - By changing its service model and design approach, Harris County Public Library has been able to maintain staffing levels and use space more efficiently as library use has increased. Originality/value - Uses examples that can benefit other libraries on using space and staffing efficiently. [ABSTRACT FROM AUTHOR]