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Your search keyword '"Carter, David S."' showing total 2 results
Start Over Author "Carter, David S." Topic library reference services
2 results on '"Carter, David S."'

1. Hurry Up and Wait: Observations and Tips About the Practice of Chat Reference.

Author

Carter, David S.

Subjects
*ELECTRONIC reference services (Libraries), *REFERENCE interviews (Library science), *LIBRARY reference services, *LIBRARIANS, *PUBLIC libraries
Abstract

This article offers practical suggestions for doing chat reference, including setting up, using language, interviewing techniques, and composing responses. It contains comparisons to in-person, phone, and email reference techniques. [ABSTRACT FROM AUTHOR]

Published
2003
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2. Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study.

Author

Carter, David S. and Janes, Joseph

Subjects
*ELECTRONIC reference services (Libraries), *INTERNET, *PUBLIC libraries, *LIBRARY reference services
Abstract

Presents a study which established a methodology for the analysis of a digital reference enterprise. Role of digital reference to librarians; Features of an Internet public library reference; Conclusion.

Published
2000

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