Search

Drawing on Conservation of Resources theory and the Job Demand–Resources model, this study investigates the emotional exhaustion of frontline supervisors—a critical labor force issue in the hospitality sector. The research empirically examines the network of relationships among leaders' coaching behaviors, work engagement, taking charge behaviors, and their effects on mitigating emotional exhaustion. The proposed hypotheses are tested using partial-least squares structural equation modeling to analyze data from 133 frontline supervisors from Malaysia's hotel sector. Frontline supervisors' perceptions of leaders' coaching behaviors do not directly offset their emotional exhaustion. However, being coached plays a key role in supporting frontline supervisors' work engagement and taking charge behaviors, consequently reducing their emotional exhaustion. This presents new insights for hospitality organizations to build human capital and support the capabilities and performance of their frontline supervisors, with ripple effects for organizational culture, employee performance and retention, service quality, and hotel performance. [ABSTRACT FROM AUTHOR]

This study sought to examine the pro-organizational attitudes of hotel middle-managers. The ability of hotel middle-managers to contribute to the effectiveness and performance of their hotels is often dependent on their job satisfaction and affective commitment to the organization. By introducing the concept of psychological ownership, this particular study seeks to understand the determinants of hotel middle-managers' job satisfaction and affective commitment. Additionally, this study examines whether the tenure of hotel middle-managers is likely to attenuate the relationship between psychological ownership and pro-organizational attitudes. Empirical evidence is drawn from a sample of 110 middle-managers in a 4- and 5-star hotel chain in Malaysia. Findings from the study add a new dimension and insights into understanding how and when hotel middle-managers are satisfied with their jobs and committed to their organization. [ABSTRACT FROM AUTHOR]