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This activity has the purpose to provide knowledge, understanding and practices for entrepreneurs to collect and analyses business activity data using check sheets. Participants in this activity are entrepreneurs and stakeholders of small and medium industry (SMI) in the Meruya Selatan Village, Kembangan District, West Jakarta. The method of activities to be used in training activities and implementation of check sheet are online lecture, discussion, and question and answer, online questionnaire (pre-test and posttest), and practice. Participation and seriousness of the participants is good enough. Result of this training is entrepreneurs and stakeholders feel satisfied and get practical knowledge about using check sheet on data management of business activities.

This activity has the purpose to give understanding and to train the ability in service industry in applying the method of service quality to improve the quality of service. Participants in this activity are stakeholders in service industry in the region of South Meruya West Jakarta those are business enterpreneur hosewives who are joined in RPTRA Mahkota South Meruya SelatanWest Jakarta. Method of training in increasing the quality of service is by using the method service quality in service industry they are: delivering material about service quality, delivering material about evaluating customer’s satisfaction with the material service quality. Participation and seriousness of the participants can be said is good enough. Result of this training is that members of Mahkota South Meruya feel satisfied and get practical knowledge about application of ServQual.

This research was initiated by a desire to prove the sceptical views about the benefits of ISO 9000 in manufacturing industries, especially in Indonesia. This study was conducted by examining financial performance through basic financial assessment ratio standards of 27 listed manufacturing companies in the Indonesian Stock Exchange, at the stage prior to the ISO 9000 implementation, at the stage of efforts of implementation and at the stage of three years after the implementation. The first test, using McNemar’s test, shows that there was no significant impact of ISO 9000 towards the financial performance before and after the implementation. However, the second test, using Cochran’s Q, shows that all sample companies with more consistency became more efficient and faster, hence increasing financial performance, even though speed and quantity varied in each sample, and vice versa.

The purpose of this research is to improve the product quality problem experienced by one of dry SLS manufacturing company in Indonesia. The high number of non conforming product during the past year makes the sales target to be unachievable and caused the loss due to many rework process. Tools are used in this research is to apply the seven tools approach. Flowchart, Pareto chart, and histogram are used to calculate and determine the problem to be fixed. Collection of improvement idea is done by brainstorming and improvement analysis is done by using Fishbone diagram. The results of the improvements made good results are marked by decreasing the number and percentage of non conforming product more than 50 percent of the amount of non conforming product on the previous condition prior to the improvement.