1. Evaluating human-centred design for public health: a case study on developing a healthcare app with refugee communities
- Author
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Rebeccah Bartlett, Jacqueline A. Boyle, Jessica Simons Smith, Nadia Khan, Tracy Robinson, and Rohit Ramaswamy
- Subjects
Human-centred design ,Design thinking ,Refugee health ,Evaluation ,Medicine ,Medicine (General) ,R5-920 - Abstract
Plain English summary Australian women from non-English speaking migrant and refugee communities face reduced access to sexual and reproductive healthcare and many then go on to experience poor health outcomes as a result. There is an urgent need for new approach to improve access to healthcare for underserved communities, one that centres these women in the process of finding, developing and disseminating the solutions themselves. Human-centred design can be a more ethical and effective methodology in working with communities to develop these health solutions. This study aimed to evaluate how well Shifra, a small Australian-based not-for-profit focused on improving access to healthcare for refugees and new migrants, undertook human-centred design approach when developing a Smartphone app that delivers local, safe and culturally relevant health information to non-English speaking Australians. The authors interviewed refugees, health and social sector experts and computer programmers involved in creating Shifra to evaluate how well they used human-centred design to achieve its goals. This evaluation found that Shifra’s approach was successful whilst also highlighting several important recommendations for improving collaborative efforts with refugee communities. These findings could help other projects also seeking to undertake an authentic community co-design process.
- Published
- 2021
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