1. Ethnicity and Language Differences in Patient Experience: an Analysis of the HCAHPS Survey
- Author
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Pat Patton, Archana Bharadwaj, Candice D Donaldson, Zeev N. Kain, Bradley Giafaglione, and Michelle A. Fortier
- Subjects
medicine.medical_specialty ,030505 public health ,Health (social science) ,Quality management ,Multivariate analysis ,Sociology and Political Science ,business.industry ,Health Policy ,Public Health, Environmental and Occupational Health ,Ethnic group ,03 medical and health sciences ,0302 clinical medicine ,Patient satisfaction ,Anthropology ,Family medicine ,Health care ,Epidemiology ,Patient experience ,Medicine ,030212 general & internal medicine ,0305 other medical science ,business ,Health policy - Abstract
Although there has been a rising emphasis on patient-centered care, limited research has assessed differences in patient experience based on ethnicity and language. This study examined differences in quality of care (N = 6945) using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Data were collected between January 2014 and April 2019. Bivariate and multivariate analyses assessed relationships between ethnicity/language with individual items capturing specific components of care and global hospital evaluations using regression modeling. Compared to English-speaking non-Hispanic White patients, Spanish-speaking Hispanic/Latinx patients reported more positive interactions with nurses, physicians, and the hospital environment and reported a better understanding of care after discharge. Findings also indicated that Spanish-speaking Hispanic/Latinx patients were more satisfied with their experience compared to non-Hispanic White patients. Spanish-speaking Hispanic/Latinx patients were more satisfied with specific components of care and also scored higher in a measure of the global patient experience. Findings suggest the need for setting clear expectations for health care encounters and adapting health system responses to better capture factors driving Hispanic/Latinx patient satisfaction.
- Published
- 2021