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Recent semi-structured interviews with 28 librarians and branch managers on the placement of social workers in public libraries revealed a need for library and information science (LIS) programs to better prepare students for their role as social service information providers and to provide models for working with and supervising social workers in the library. It is clear that libraries are experiencing increasing demands to respond to the social-service information needs that users bring to the library, and the importance of libraries to communities in times of uncertainty and crisis is clear. In response, some libraries are including social workers on staff, but this trend does not completely relieve librarians of the need to serve the public's social-service information needs. LIS students need to understand the professional boundaries of librarianship and social work and to develop the ability to feel confident in their interactions with users who have been traumatized, are in crisis, or are struggling with challenges such as the need for credible health information; home and food insecurity information; legal aid; access to the Internet for individuals and families from low-income situations; accessible adult education programs; and more. Interview participants offered a number of suggestions for how to incorporate social work concepts into LIS education and asked for several specific skills such as training in mental-health first aid, de-escalation techniques, and greater knowledge of social-service resources. [ABSTRACT FROM AUTHOR]

This paper reports the results of a survey of heads of public library administrative units concerning their experiences with and perceptions of the employment of social workers. Among respondents, only six employed social workers. Among those who have not hired a social worker, fewer than half said that they were currently interested in hiring a social worker. Respondents revealed many issues that need to be considered, despite the many benefits that library administrators expect libraries to experience from adding a social worker to their staff. The top three reasons for not hiring a social worker are funding, licensure, and liability. [ABSTRACT FROM AUTHOR]