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Purpose The purpose of this paper is to explore institutional realities and public perceptions of police use of unmanned aerial vehicles (UAVs) in Canada in relation to each other, drawing attention to areas of public misunderstanding and concern.Design/methodology/approach Public perceptions data are drawn from a national survey (n=3,045) of UAV use. Institutional realities data are drawn from content analyses of all Special Flight Operation Certificates issued by Transport Canada from 2007 to 2012 and flight logs of a regional service kept from 2011 to 2013. Officer interviews (n=2) also provide qualitative insights on institutional realities from this same regional service.Findings The data reveal disparities between institutional realities and public perceptions. Although federal, provincial and regional services currently use UAVs, awareness of police use of UAVs relative to traditionally piloted aircraft was low. Further, support for police use of UAVs was significantly lower than traditionally piloted craft; but, support also varied considerably across UAV applications, with the greatest opposition tied to tasks for which police do not report using UAVs and the greatest support tied to tasks for which police report using UAVs.Originality/value This research provides previously unknown descriptive data on the institutional realities of police use of UAVs in Canada, positioning that knowledge in relation to public perceptions of police use of the technology. The findings raise concerns over how UAVs may negatively shape police/civilian relations based on procedural justice literature which demonstrates that a lack of public support for the technology may affect the police more broadly. [ABSTRACT FROM AUTHOR]