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Recent research indicates that information and communication technologies (ICTs) can support social participation in the planning, design and maintenance of public spaces (PDMPS), specifically to create comprehensive knowledge among different stakeholders. However, critics point out that the use of ICTs by planners and decision-makers often ignores the needs of local residents. For this research, we inquired how ICTs can support social participation in PDMPS. Our case study combines a literature review and 21 semi-structured interviews with government officials, non-governmental organisations, academics and architecture/urban planning consultancy companies in Mexico to understand how different stakeholders use ICTs to improve the quality of public spaces. We developed an approach that facilitates the analysis of ICT aspects related to hardware and software supporting social participation in PDMPS. The findings show that Mexico has a base of digital tools requiring technical capacities and spatial literacy at various stages of PDMPS, and ICTs are seen as an opportunity to engage with residents. However, in practice, our interviewees mentioned that ICTs are rarely implemented to support participatory processes due to high costs, a lack of political support and the insufficient technical expertise of technical staff to engage with residents using ICTs. The paper closes with recommendations and suggestions for future research on how ICTs can better support participatory processes in PDMPS. [ABSTRACT FROM AUTHOR]

This paper discusses the opportunities and challenges of public space management (PSM) in the Mexican context by analysing the perspectives of different governance actors. Issues in the PSM literature include ineffective political decisions, prevalence of the private sector, lack of coordination between government institutions, and a need for more effective social participation. While most PSM studies focus on European cities, empirical PSM knowledge in the Latin American context is scarce. To address this gap, this research elucidates the Mexican context by investigating and adapting a PSM framework in Mexico City and Puebla. The case study research is based on qualitative document research and interview analysis from four groups of governance actors: government officials, academics, NGOs, and architecture/urban planning firms. We found multiple PSM challenges: uncoordinated efforts in the maintenance of public space, lack of and polarisation of investment, and privatisation of public space. At the intra-governmental level, the research identified a lack of coordination between government institutions, increasing reliance on the private sector, and limited opportunities for residents to participate in PSM processes. The paper highlights missing links between existing governance actors involved in PSM and wider residents, in the pursuit of the ambitious role of achieving public space quality. • Public Space Management theory contrasts with the reality in the Mexican context. • Governments rely on the private sector for the development of public spaces. • Limited opportunities for local residents to participate in Public Space Management processes • Awareness is needed among governance actors on the management of public spaces. • Lack of transparency in publicly available data affects how public spaces are managed. [ABSTRACT FROM AUTHOR]