Search

When asked to produce convincing evidence of quality, 281 ambulatory healthcare professionals suggested 98 different components of an ambulatory program. Obviously no overwhelming majority exists, nor is there a clear focus on what constitutes quality in the ambulatory setting. This demonstrates and highlights both the diversity of ambulatory care and the difficulty of defining quality in the ambulatory environment. We all feel that we know what quality is and that we provide quality care in our organizations. Quality is high priority, yet when asked for the most important demonstrator of quality, ambulatory care professionals gave 98 different answers. Based upon the Pareto diagram's top five categories as shown in Figure One, we can put together a composite definition. This composite would present the combined judgment of nearly 80% of the 281 seminar attendees. Quality ambulatory health care--meets the expectations (pleases) the patients, is enhanced and demonstrated by an effective quality assurance program, is the achievement of desired outcomes for patients, is dependent upon the excellence of the provider staff, and is enabled by an accurate, timely, and complete medical record system. The message for those of us in ambulatory care is that the process of working toward the definition of quality may be just as important as the actual definition of quality. A consensus on a definition of quality in the ambulatory setting is unlikely as there is too much diversity. It is important that each of our ambulatory centers should set out to determine its own definition of quality. The process itself is useful because it will help us to focus on the dimensions of quality. (ABSTRACT TRUNCATED AT 250 WORDS)

The electronic medical record in the ambulatory setting will be a force to be reckoned with during the 1990s. The increased quality of the medical record will lead to an increased quality of patient care at a fairly level cost (no long-term increase). With the new and increasing excitement about continuous improvement in health care, the electronic medical record can be a cornerstone of our quality assurance program and our quality improvement program. The electronic medical record needs to be taken seriously.

In ambulatory health care, patient records are important for assuring continuity of care. The diagnostic summary, or problem list, and the medication record are particularly useful for providing an overview of patients' significant diagnoses and treatments. If well-structured, reliable, and consistent, they can also contribute substantially to the quality of patient care.

Assessing the quality of ambulatory care is difficult because practitioners see patients for only a short time and because the goals of care are not always clearly defined. The ambulatory care department of Methodist Hospital of Indiana, Inc, has developed a system, called ambulatory care parameters, that helps ambulatory health care professionals sort through the complexities of ambulatory care. The ten parameters provide a framework for evaluating the care provided.