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1. La valutazione del comfort e dello stato di salute in lavoratori di un Call Center.

Author

D'Alcamo, A., Omeri, E., Urso, P., Fossati, S., Coggiola, M., Levizzani, G., Musti, M., and Carrer, P.

Abstract

Call Centers are workplaces in which there are a lot of occupational health hazards. Methods. The aim of the study was to investigate Call Center operators' health status, using: "Ambiente/Salute" questionnaire, VHI questionnaire, health surveillance data analysis. Results. "Negative" Microclimate rating: 68%; "negative" noise rating: 51%. "Negative" eye symptoms rating: 30%; "negative" postural disorders rating: 21%. "Negative" VHI value (over the limit of 30): 6%. Conclusions. It's necessary to develop and validate an appropriate health surveillance protocol. [ABSTRACT FROM AUTHOR]

Published
2011

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