7 results on '"Grao-Cruces, Alberto"'
Search Results
2. Asociación entre calidad del servicio deportivo, valor y satisfacción de usuarios en España
- Author
-
Nuviala, Alberto, Grao Cruces, Alberto, Fernández Ozcorta, Eduardo José, and Nuviala, Ramón
- Subjects
Sport organizations ,Satisfacción ,Satisfaction ,Organizaciones deportivas ,Valor ,Quality ,Calidad ,Value - Abstract
Los modelos conceptuales facilitan la gestión de los servicios deportivos que explican, pero los desarrollados en otros países no ofrecen garantías para ser reproducidos correctamente en España. El objetivo del estudio fue comprobar la reproducibilidad del modelo de evaluación de los servicios deportivos propuesto por Murray y Howat (2002), en el contexto de las organizaciones deportivas en España. En una muestra de 2667 usuarios de servicios deportivos españoles, se relacionaron los conceptos calidad, valor percibido y satisfacción, utilizando modelos de ecuaciones estructurales. Los resultados indicaron el papel de la calidad como antecedente del valor percibido y de la satisfacción de los usuarios. No se encontró relación entre el valor y la satisfacción. Este estudio supone un paso hacia el desarrollo de modelos más integrales, para ayudar a los administradores de los servicios deportivos españoles a establecer estrategias que incrementen la satisfacción y fidelidad del usuario., The conceptual models facilitate the management of sport services that explain. But the models developed in other countries do not offer guarantees to reproduce correctly in Spain. The aim of this study was to test the reproducibility of the assessment model of sport services proposed by Murray and Howat (2002) in the context of sport organizations in Spain. In a sample of 2667 users of sport services in Spain, we have related the concepts of quality, value and satisfaction. We used structural equation modelling. Findings indicated that quality play a role as antecedent of the satisfaction and of the value. We found no relationship between value and satisfaction. This work is a step towards developing more comprehensive models, to assist managers of sport services to devise strategies that increase the satisfaction and user loyalty.
- Published
- 2015
3. Association between Sports Service Quality, Value and User Satisfaction in Spain
- Author
-
Nuviala, Alberto, Grao Cruces, Alberto, Fernández Ozcorta, Eduardo José|||0000-0001-9823-1306, and Nuviala, Ramón
- Subjects
Sport organizations ,Satisfacción ,Satisfaction ,Organizaciones deportivas ,Valor ,Quality ,Calidad ,Value - Abstract
Los modelos conceptuales facilitan la gestión de los servicios deportivos que explican, pero los desarrollados en otros países no ofrecen garantías para ser reproducidos correctamente en España. El objetivo del estudio fue comprobar la reproducibilidad del modelo de evaluación de los servicios deportivos propuesto por Murray y Howat (2002), en el contexto de las organizaciones deportivas en España. En una muestra de 2667 usuarios de servicios deportivos españoles, se relacionaron los conceptos calidad, valor percibido y satisfacción, utilizando modelos de ecuaciones estructurales. Los resultados indicaron el papel de la calidad como antecedente del valor percibido y de la satisfacción de los usuarios. No se encontró relación entre el valor y la satisfacción. Este estudio supone un paso hacia el desarrollo de modelos más integrales, para ayudar a los administradores de los servicios deportivos españoles a establecer estrategias que incrementen la satisfacción y fidelidad del usuario. The conceptual models facilitate the management of sport services that explain. But the models developed in other countries do not offer guarantees to reproduce correctly in Spain. The aim of this study was to test the reproducibility of the assessment model of sport services proposed by Murray and Howat (2002) in the context of sport organizations in Spain. In a sample of 2667 users of sport services in Spain, we have related the concepts of quality, value and satisfaction. We used structural equation modelling. Findings indicated that quality play a role as antecedent of the satisfaction and of the value. We found no relationship between value and satisfaction. This work is a step towards developing more comprehensive models, to assist managers of sport services to devise strategies that increase the satisfaction and user loyalty.
- Published
- 2015
4. Diseño y análisis del cuestionario de valoración de servicios deportivos (EPOD2)
- Author
-
Nuviala, Alberto, Grao Cruces, Alberto, Tamayo Fajardo, Javier Antonio, Nuviala, Ramón, and Fernández Martínez, Antonio
- Subjects
Validación ,Perceived value ,Satisfacción ,Valor percibido ,Validation ,Fiabilidad ,Satisfaction ,Reliability ,Calidad percibida ,Perceived quality - Abstract
La valoración de los servicios deportivos es uno de los hechos más estudiados en la actualidad debido a la necesidad de comprender el comportamiento de los usuarios y por el aprovechamiento de la información que las organizaciones obtienen gracias a este tipo de investigaciones. Existen distintos instrumentos de medida pero presentan diversas limitaciones. El objetivo de este trabajo es validar un instrumento y constatar la fiabilidad del mismo como medio de evaluación de los servicios que prestan las diferentes organizaciones deportivas. Para ello se construyó un cuestionario conformado por tres áreas: calidad percibida, satisfacción y valor percibido. Se realizó un análisis estadístico de los ítems, un análisis factorial exploratorio, un análisis factorial confirmatorio y se determinó la validez. Los resultados se materializaron en un cuestionario final compuesto por ocho dimensiones y 25 ítems, capaz de evaluar la calidad percibida, satisfacción y valor percibido del servicio que prestan las organizaciones deportivas., Nowadays the assessment of Sport Services is one of the most studied facts due to the need to understand the users� behaviour and for the use of the information that the organizations obtain through this type of research. There are different measuring instruments but they have several limitations. The aim of this study is to validate an instrument and verify its reliability as a means of assessment of the services provided by the different sport organizations. To do this a questionnaire was made, composed of three areas: perceived quality, satisfaction, and perceived value. A statistical analysis, an exploratory factor analysis, and a confirmatory factor analysis were performed on the items and the validity was determined. The results were embodied in a final questionnaire consisting of eight dimensions and 25 items, able to assess the perceived quality, satisfaction and perceived value of the service provided by the sport organizations.
- Published
- 2013
5. Design and analysis of the valuation questionnaire of sports services (EPOD2)
- Author
-
Nuviala, Alberto, Grao Cruces, Alberto, Tamayo Fajardo, Javier Antonio|||0000-0002-6488-6395, Nuviala, Ramón, and Fernández Martínez, Antonio
- Subjects
Validación ,Perceived value ,Satisfacción ,Valor percibido ,Validation ,Fiabilidad ,Satisfaction ,Reliability ,Calidad percibida ,Perceived quality - Abstract
La valoración de los servicios deportivos es uno de los hechos más estudiados en la actualidad debido a la necesidad de comprender el comportamiento de los usuarios y por el aprovechamiento de la información que las organizaciones obtienen gracias a este tipo de investigaciones. Existen distintos instrumentos de medida pero presentan diversas limitaciones. El objetivo de este trabajo es validar un instrumento y constatar la fiabilidad del mismo como medio de evaluación de los servicios que prestan las diferentes organizaciones deportivas. Para ello se construyó un cuestionario conformado por tres áreas: calidad percibida, satisfacción y valor percibido. Se realizó un análisis estadístico de los ítems, un análisis factorial exploratorio, un análisis factorial confirmatorio y se determinó la validez. Los resultados se materializaron en un cuestionario final compuesto por ocho dimensiones y 25 ítems, capaz de evaluar la calidad percibida, satisfacción y valor percibido del servicio que prestan las organizaciones deportivas. Nowadays the assessment of Sport Services is one of the most studied facts due to the need to understand the users� behaviour and for the use of the information that the organizations obtain through this type of research. There are different measuring instruments but they have several limitations. The aim of this study is to validate an instrument and verify its reliability as a means of assessment of the services provided by the different sport organizations. To do this a questionnaire was made, composed of three areas: perceived quality, satisfaction, and perceived value. A statistical analysis, an exploratory factor analysis, and a confirmatory factor analysis were performed on the items and the validity was determined. The results were embodied in a final questionnaire consisting of eight dimensions and 25 items, able to assess the perceived quality, satisfaction and perceived value of the service provided by the sport organizations.
- Published
- 2013
6. SATISFACTION OF SPANISH HIGH SCHOOL STUDENTS WITH PHYSICAL EDUCATION: GENDER, AGE, PHYSICAL ACTIVITY LEVEL AND BODY TYPE.
- Author
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MORAL-GARCÍA, Jose E., RUIZ-ARIZA, Alberto, GRAO-CRUCES, Alberto, DE LA TORRE-CRUZ, Manuel J., and MARTÍNEZ-LÓPEZ, Emilio J.
- Subjects
SATISFACTION ,HIGH school students ,PHYSICAL education ,PHYSICAL activity ,TEENAGERS ,CROSS-sectional method - Abstract
The aim was to examine the degree of satisfaction with Physical Education (PE) of Spanish teenagers and to determine whether there are differences according to gender, age, physical activity or body type. A total of 2293, 12-16 year-old adolescents participated in this cross-sectional study. The data collection instruments were the School Questionnaire and the Adolescent Physical Activity Measure (MVPA). Participants were categorised as normal-weight or overweight (including obese). Results showed that 62% of participants reported a high level of liking for PE and 69.2% showed high enjoyment levels. Girls and younger students showed higher satisfaction with PE. Being overweight had a more negative impact on PE satisfaction than physical inactivity itself. Normal-weight teenagers were more widely accepted than their overweight classmates in PE lessons. Physically inactive normal-weight boys and girls were more likely to perceive that teachers had a favourable opinion of them than their physically active overweight classmates. [ABSTRACT FROM AUTHOR]
- Published
- 2018
7. ASSOCIATION OF FITNESS WITH LIFE SATISFACTION, HEALTH RISK BEHAVIORS, AND ADHERENCE TO THE MEDITERRANEAN DIET IN SPANISH ADOLESCENTS.
- Author
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GRAO-CRUCES, ALBERTO, FERNÁNDEZ-MARTÍNEZ, ANTONIO, and NUVIALA, ALBERTO
- Subjects
- *
GRIP strength , *MOTOR ability , *BODY weight , *CONFIDENCE intervals , *EXERCISE tests , *LONGITUDINAL method , *MUSCLE contraction , *PHYSICAL fitness , *QUESTIONNAIRES , *RESEARCH funding , *RISK-taking behavior , *SATISFACTION , *STATURE , *AEROBIC capacity , *CROSS-sectional method , *DATA analysis software , *MEDITERRANEAN diet , *ODDS ratio - Abstract
The article discusses research investigating the association between aerobic, musculoskeletal, and motor capacity, as well as life satisfaction, risk behavior, and adherence to the Mediterranean diet, in Spanish adolescents ages 12-16 years. Topics include the link between physical activity and adherence to a Mediterranean diet and life satisfaction, the link between risk behaviors, such as alcohol and tobacco use, and morbidity and mortality, and physical fitness (PF) as a health marker.
- Published
- 2014
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