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Purpose: This study aims to assess service quality in sport child camps among both participants and parents and its effects on satisfaction and behavioural intentions. Design/methodology/approach: Data were collected from participants (n = 258) and parents (n = 226) of a sport child camp. A confirmatory factor analysis analysed the psychometric properties of the constructs, and a subsequent structural equation model examined the effects of service quality on satisfaction and behavioural intentions. Findings: The results indicate a multi-dimensional construct of service quality that influences satisfaction and behavioural intentions differently among parents and participants. For participants, Service Failures and Recovery, Safety and Food influenced satisfaction, while Service Failures and Recovery and Fun influenced Behavioural Intentions. For parents, Management Commitment to Service Quality, Staff, Food and Contact with Physical Environmental influenced satisfaction, while Management Commitment to Service Quality and Staff influenced Behavioural intentions. Research limitations/implications: Both parents and participants' perceptions of service quality in sport child camps were captured and its effects on satisfaction and behavioural intentions. The study provides sport child camp managers with critical information about service delivery and its outcomes among the two key consumers (participants and parents). Originality/value: This study offers new ideas to advance knowledge on sport child camps by capturing the perceptions of two key stakeholders and providing useful insights into how different attributes of service quality influence the levels of satisfaction and behavioural intentions among parents and participants. [ABSTRACT FROM AUTHOR]

The aim of this study was to analyze the direct economic impact of the 11th Douro Valley Half Marathon held in Portugal in 2016. An ad-hoc questionnaire was designed for collecting data. It was composed of four dimensions: (i) socio-demographic data, (ii) expenses, (iii) sports practice, and (iv) satisfaction with the event (54 items in total). There were 375 questionnaires randomly collected in a total of 16,330 runners. The mean expense of local participants in this half marathon was €219, while non-resident participants expended about €320. Thus, the local participants’ inflow was €1,036,965, while the non-resident participants’ inflow was €3,709,760, resulting in a total participant inflow of €4,746,725. Regarding the participants’ specific expenses, the following order was obtained: 1st, accommodation; 2nd, food; 3rd, travel costs; 4th, shopping. It was calculated that the total local economic impact of the 11th Douro Valley Half Marathon participants was almost five million euros (€4,746,725).

The aim of this study was to analyze the direct economic impact of the 11th Douro Valley Half Marathon held in Portugal in 2016. An ad-hoc questionnaire was designed for collecting data. It was composed of four dimensions: (i) sociodemographic data, (ii) expenses, (iii) sports practice, and (iv) satisfaction with the event (54 items in total). There were 375 questionnaires randomly collected in a total of 16,330 runners. The mean expense of local participants in this half marathon was €219, while non-resident participants expended about €320. Thus, the local participants' inflow was €1,036,965, while the non-resident participants' inflow was €3,709,760, resulting in a total participant inflow of €4,746,725. Regarding the participants' specific expenses, the following order was obtained: 1st, accommodation; 2nd, food; 3rd, travel costs; 4th, shopping. It was calculated that the total local economic impact of the 11th Douro Valley Half Marathon participants was almost five million euros (€4,746,725). [ABSTRACT FROM AUTHOR]