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23 results on '"Reddick, Christopher"'

3. Understanding Risk Communication Gaps through E-Government Website and Twitter Hashtag Content Analyses: The Case of Indonesia's Mt. Sinabung Eruption.

Author

Chatfield, Akemi Takeoka and Reddick, Christopher G.

Subjects
*INTERNET in public administration, *CONTENT analysis, *GOVERNMENT websites, *TAGS (Metadata), *VOLCANIC eruptions, *EMERGENCY management, *EMERGENCY communication systems
Abstract

Despite operational volcano surveillance using meteorological satellite, thermal remote sensing and infrared camera technologies, predicting a volcano's hazardous activity and explosive eruption, with any accuracy, remains nearly impossible. Volcanic hazards and risk literature identifies risk communication as critical but insufficiently understood. This paper, therefore, investigates disaster risk communications during Indonesia's Mt. Sinabung eruptions in February 2014, causing 16 deaths and continuous evacuations of 30,000 residents. We critically examined one-way government-to-citizens communications via e-government websites and Twitter and citizens' multi-directional communications via #sinabung hashtag for sharing volcano risk perceptions about affected villagers. Our Twitter analysis of #sinabung found evidence for the absence of government engagement in risk perception communications and leadership in responding to the Indonesian public's expressed concerns for the Mt. Sinabung disaster. For governments that would implement citizen-centric e-governance, Twitter can be used effectively as a multi-directional risk communication tool to quickly and effectively share risk perceptions and disaster information with the public. [ABSTRACT FROM AUTHOR]

Published
2015
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4. New digital media use and preferences for government: a survey of Canadians.

Author

Reddick, Christopher G. and Jaramillo, Patricia A.

Subjects
DIGITAL media, ELECTRONIC government information, SURVEYS, PUBLIC administration, SOCIODEMOGRAPHIC factors
Abstract

This paper examines the use of new digital media, and the preferences for this technology, utilising the 2012 Canadian survey by the Institute of Citizen-Centered Service (ICCS). Specifically, we examine what is currently being used, and the preferences and service expectations for this new digital media technology. The results of this study indicate that citizens are increasingly using new digital media, and they have very high service expectations in regards to timely updates of information and responses from government. The statistical models reveal that new digital media use was shaped by demographic factors, internet use, as well as privacy and security concerns. These results show that governments need to pay more attention to the use and preferences of new digital media, especially given the tight budgets they operate under, and think of strategies to serve the public better through this technology. [ABSTRACT FROM AUTHOR]

Published
2014
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