Search

Stakeholder satisfaction is an important factor in determining the success of urban heritage conservation projects. This research attempts to propose a model for assessing stakeholder satisfaction and project significant factors that need to be considered when determining the performance of a conservation project, taking the Thiruvananthapuram Fort Area, India as a case example. The study employed a mixed-method approach of using expert consultations, physical surveys, and statistical analysis in the development of the model. Factors influencing the outcome of an urban heritage conservation project were listed from the literature and further refined through expert discussions to be utilized for the stakeholder survey. A questionnaire survey is administered within a heritage-sensitive urban area to identify the present state of heritage buildings and the living conditions of the stakeholders pertaining to the six aspects that determine the outcome of an urban heritage conservation project. The overall satisfaction of the stakeholder group was modelled using ordinal logistic regression against the various factors to arrive at factors that positively and negatively influenced them. The model assessed that the satisfaction of the stakeholders who were a part of the historic site was highly influenced by their economic needs and the project's economic sustainability over other factors in the model. Urban economy consolidation, a known mechanism of improving an area's economic sustainability negatively affected the stakeholders' satisfaction. The results indicate that the factors under the social aspect were not significant determinants for the stakeholders of this urban heritage conservation project. The methodology developed in this study can aid researchers and planners in identifying factors determining the outcome of an urban heritage conservation project while planning for development within a heritage-sensitive urban area. [ABSTRACT FROM AUTHOR]

Purpose Barnes’ Iron Triangle was one of the first attempts to evaluate project success based on time, cost and performance, which were portrayed as interdependent dimensions. Over time, these criteria were expanded and especially criteria taking the satisfaction of stakeholder groups into account are becoming more and more popular. The purpose of this paper is to find out whether specific patterns for the selection of project success criteria across various fields of applications emerged which has not been regarded in literature before. Furthermore, the authors seek to identify of additional key factors influencing project success assessment next to the choice of project success criteria.Design/methodology/approach The paper uses a review of recent literature published in academic journals, in standard references and in widespread project management frameworks (Organisational Competence Baseline, PRINCE2 and PMBoK Guide).Findings The findings show that Barnes’ ideas are an integral part of all approaches investigated in the study. Additionally, the relevance of the so-called “soft criteria” related to the satisfaction of stakeholder groups, could be substantiated. However, the authors found no indications that patterns for the selection of project success criteria have emerged across various fields of applications. Factors influencing project success assessment are not taken into account in the examined articles in a systematic manner. This motivates for further research in this field.Research limitations/implications Access limitations, papers not yet digitally available or the interpretations have an impact on the results.Practical implications For appropriate project assessment the sound and well-rounded selection of hard and soft criteria and the consideration that not the field of application, but influencing factors yet to be analysed influence the selection of project success criteria are crucial. Project management professionals should choose the criteria suitable for their projects individually on a project-by-project basis.Originality/value This paper reveals that no patterns have so far been developed to assess project success in various fields of application. Furthermore, factors influencing project success assessment are not considered in a systematic manner. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is to develop a model for producing an objective and holistic assessment of organisational decision-making to measure the procurement success of built facilities from the perspective of six key stakeholder groups (i.e. company, staff, customers, community, government and the environment).Design/methodology/approach This research is based on grounded theory. The methodology comprises a number of sequenced but interdependent steps. The first step involves reviewing the underpinning literature, whereas the second and third steps involve a detailed case study of actual practice and identification of stakeholder models that have been previously published, respectively. A knowledge gap is then highlighted from which a conceptual framework using a six-star rating algorithm as an integration metric is developed. The final steps seek an expert panel to validate the framework through focus group discussion ultimately leading to suggestions for further improvements.Findings It is found that the developed stakeholder satisfaction model is capable of assessing the sustainable procurement of built infrastructure using a generic six-star rating algorithm. The overall rating can be used to compare and rank performance across a range of portfolio assets, although some modification is required for non-built assets.Originality/value This research makes a contribution to knowledge through the presentation of a model, grounded in practice, that combines the economic, social and environmental performance of organisational decision-making from a stakeholder satisfaction perspective. It is acknowledged that there are a number of techniques that could be used to assess each stakeholder group, although the ones chosen in this research are mostly drawn from existing approaches developed and validated by others. [ABSTRACT FROM AUTHOR]

The purpose of this study is to contribute to development of collaborative governance theory by investigating whether and under what conditions a deliberative, consensus-oriented decision process among diverse stakeholders with conflicting interests can lead to decisions that are satisfactory to most of the stakeholders. Using computational simulation, we found that the benefits of collaborative governance are contingent on such conditions as the type of alternative that initiates the deliberation, the level of conflict among stakeholders and whether and how stakeholders modify their preferences over time. Based on these results, theoretical propositions for future theory building and empirical research are suggested. [ABSTRACT FROM AUTHOR]

This study examines the revenue implications of satisfaction measures in a setting with multiple stakeholders. I obtain a proprietary database from a leading health insurance company that measures satisfaction levels of multiple stakeholders, including: (1) clients that purchase insurance plans for their employees, (2) patients who use the insurance plans, and (3) doctors who provide medical services. Using multi-stakeholder satisfaction data over a 20-quarter period, I find that satisfaction measures are multi-dimensional, and that future revenues are positively associated with certain, but not all, dimensions of client, patient, and doctor satisfaction. Drawing on stakeholder theory, I predict that the revenue implications of stakeholder satisfaction vary with the power of different stakeholder groups. Specifically, I examine the moderating effects of the percentage of voluntary patients, business unit age, and market penetration on the relation between stakeholder satisfaction and future revenues, finding evidence consistent with my prediction. [ABSTRACT FROM AUTHOR]

Research and development (R&D) activities are important to the construction industry to successfully address the challenges placed upon it and to be competitive. Identifying the factors that influence the success of construction R&D activities is important as such identification would help the research team to concentrate on the most significant and influential factors and the proper management of them to enhance the performance of construction R&D activities. The critical success factors (CSFs) of construction research and development during its different phases namely initiation, conceptualization, development and launch and at the project management stage were evaluated. A questionnaire survey and a series of semi-structured interviews were used to collect the data from academic members and industrial partners who have been involved in construction R&D activities. It revealed that from the initiation to the launch of the R&D project, emphasis was placed on the stakeholders' satisfaction. In contrast, less attention was given to satisfying the researchers' requirements during the R&D project. The principal investigator's role in leading the project and providing sufficient commitment; effective monitoring and controlling of activities, having a proper dissemination plan and effective dissemination of work were also elaborated. [ABSTRACT FROM AUTHOR]

In this article, we empirically assess the impact of corporate ethical identity (CEI) on a firm’s financial performance. Drawing on formulations of normative and instrumental stakeholder theory, we argue that firms with a strong ethical identity achieve a greater degree of stakeholder satisfaction (SS), which, in turn, positively influences a firm’s financial performance. We analyze two dimensions of the CEI of firms: corporate revealed ethics and corporate applied ethics. Our results indicate that revealed ethics has informational worth and enhances shareholder value, whereas applied ethics has a positive impact through the improvement of SS. However, revealed ethics by itself (i.e. decoupled from ethical initiatives) is not sufficient to boost economic performance. [ABSTRACT FROM AUTHOR]

Businesses have voluntarily adopted environmental strategies to go beyond compliance. This can be attributed to: a) business community's realisation that environmental investments have the potential to improve business performance and b) pressure from multiple stakeholder groups. In order to improve business relations with the stakeholders, business needs to identify these stakeholder groups and also understand their environmental concerns across the entire life cycle of the product. The first part of this paper deals with relevant theory and introduces a framework to analyse significant environmental stakeholder groups and their influence across its entire life cycle on corporate behaviour. The second part of the paper presents a system approach to improve stakeholders' satisfaction and further develops a model based on Analytic Hierarchy Process (AHP) to measure stakeholders' satisfaction. The results are discussed through a case of a steel manufacturing unit in India. The paper closes with a discussion of research implications. [ABSTRACT FROM AUTHOR]