Search

Purpose: The purpose of this study is to examine the evolution of revenue management (RM) research's intellectual structure in hospitality and tourism in an effort to initiate a creative discourse for RM scholars. Design/methodology/approach: Co-citation analysis was used to examine the reference list of 343 articles over a 35-year period (1983-2018). Co-citation analysis focused on subject clustering and source knowledge evolution. Five periods were created to investigate the evolution of the RM field in the hospitality and tourism industry. The paradigm shift approach was adopted to acquire a better understanding of scientific evolution. Findings: Findings indicated that from a Kuhnian perspective, RM research in hospitality and tourism did not go beyond the normal science phase. There is no current indication of anomalies in the form of conflict or questioning of the existing paradigms in RM research in hospitality and tourism. This might change, as the research in this realm develops further and evolves. Research limitations/implications: This study identified issues related to research themes that have the potential of moving RM research in hospitality and tourism to the next level, enabling the paradigm shift in this discipline. Originality/value: This study is instrumental in its outlook on the evolution of RM research's intellectual structure in hospitality and tourism. In addition, it is the first study that considers the concept of paradigm shift in RM research context in hospitality and tourism. [ABSTRACT FROM AUTHOR]

Highlights • Rapid increases in cruise tourists and port construction have been observed in China. • This study conducts a thorough review of cruising studies published in top English tourism and hospitality journals and eminent Chinese journals. • Comparisons of English with Chinese cruise tourism literature are provided. • Significant study trends and possible knowledge gaps are discussed to present awareness for future research. Abstract The concept of cruise tourism should be examined given the rapid growth of this segment of travel worldwide. Rapid increases in cruise tourists and port construction have been observed in China, but systematic research on cruise tourism in China remains unavailable. Hence, this study conducts a thorough review of cruising studies published in top English tourism and hospitality journals and eminent Chinese journals. A content analysis of 62 cruising studies in English and 26 cruising-related articles in Chinese identifies trends in research and methodology and the differences between English and Chinese cruise tourism literature. Significant research topics and methodology trends are discussed and future research directions are also presented. [ABSTRACT FROM AUTHOR]

This study examines the influence of a negative experience at a destination on tourists by identifying its effects on individuals' judgment. Empirical evidence of the tangible effects of a single travel experience on individuals' decision-making is lacking. Prospect theory and negativity bias theory are introduced for theoretical support. The ratings of generally important criteria for destination selection and the evaluation of the destination on those criteria were collected before and after visitation. A mean comparison showed that the effects of a single travel experience are tangible and affect tourists' future decisional behavior intentions by contributing to shaping the individuals' destination selection criteria. Copyright © 2015 John Wiley & Sons, Ltd. [ABSTRACT FROM AUTHOR]

Copyright of Journal of China Tourism Research is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of China Tourism Research is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Purpose – The purpose of this study was to examine hospitality revenue management (RM) research in the recent decade, to identify emergent issues/topics and suggest directions for future research. Design/methodology/approach – A systematic process of literature review involving content analysis was adopted. The process involved searching for published articles in three major online databases for hospitality and tourism journals, evaluating and selecting the relevant articles, analyzing and synthesizing the findings of the selected papers and organizing the findings to determine what is known and what is yet to be known. Findings – The paper established a broad range of topics that have engaged the attention of hospitality and tourism researchers in contemporary times. These topics were structured into seven major themes constituting the core activities of hospitality RM process and another eight themes covering the factors influencing the practice of RM. Practical implications – The classification of the literature into core activities of RM process and factors influencing RM serves as a useful guide for practitioners and academics to trace relevant literature on various aspects of RM and to visibly notice the gaps in the existing literature. Originality/value – By developing an RM framework and using it to evaluate existing literature, this study brings cohesion into the hospitality and tourism RM literature. [ABSTRACT FROM AUTHOR]

The spa market has been growing tremendously in the Asia-Pacific region. Besides its growth potential in the tourism industry, spas are becoming important revenue centers for hotels and resorts. Despite the enormous growth and potential of the spa market, the preferences of spa-goers are overlooked. The aim of this research is thus to fill this gap in theory and practice by spa-goers' preferences based on their preferred combination of spa attributes. The study is exploratory in nature and adopts a conjoint approach to analyze the preferences of the spa-goers. The findings reveal that mid-level prices, a high level of therapist qualifications, a high level of privacy, a full range of spa facilities, and branded spa products are preferred by customers. Moreover, therapist qualifications, price, and level of privacy are found to be the most important attributes in making spa bookings. Paper also examines the relative importance of different spa attributes to spa-goers of different sociodemographic backgrounds and spa visit characteristics. [ABSTRACT FROM AUTHOR]

Trust is important in both inter-organizational and inter-personal relationships, making it a hot research topic in various areas. Scholars from the tourism and hospitality industries showed interests in it since the 1990s. As a complex concept, trust has been studied from divergent perspectives like employees, customers, and product/service suppliers, reflecting multiple stakeholders involved. Given varying interests and stances of different stakeholders in the tourism and hospitality context, it is necessary to examine trust-related literature in a cohesive and systematic manner. Such efforts would contribute to the knowledge dissemination, proving researchers and practitioners a comprehensive angle to examine lines of enquiries of trust. The current study reviewed extant trust research and attempted to find out influencing factors for relevant stakeholders to form trust, findings of which offer managerial and academic implications. Furthermore, some promising future research directions of trust were proposed. [ABSTRACT FROM AUTHOR]

Abstract: This paper argues that loyalty research in tourism may need to be reconsidered to account for the unique features of tourism. In particular, it explores three concepts: vertical loyalty hierarchy where tourists may display loyalty at different tiers in the tourism system simultaneously (i.e. to a travel agent and an airline); horizontal loyalties, where tourists may be loyal to more than one provider at the same tier the tourism system (i.e. to more than one hotel brand) and; experiential loyalty or loyalty to certain holiday styles. These ideas are tested through in-depth interviews with a purposive sample of frequent tourists. Vertical and experiential loyalty were supported, while less evidence of horizontal loyalty was noted. [Copyright &y& Elsevier]