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Start Over Author "Riley, W.D." Topic user need
12 results on '"Riley, W.D."'

1. Security on a free-for-all WAN

Author

Riley, W.D.

Subjects
WAN, Network Management, Data Security, User Behavior, User Need
Abstract

Things change. What was once a nice little local area network with six trusted friends working in harmony toward a common goal is now a wide area free-for-all with a […]

Published
1993

2. Narrow the choices

Author

Riley, W.D.

Subjects
Guidelines, Hardware Selection, Software Selection, LAN, Workstations, User Need
Abstract

Pick a system, any system. Buy about five hundred of them, throw in a few network cards, string a little twisted pair, and call it a network. Now, find a […]

Published
1992

3. The storage conundrum

Author

Riley, W.D.

Subjects
Network Management, User Need, Storage Allocation, Storage Capacity, Microcomputer
Abstract

Ten years ago, in the dark days of cassette-tape storage devices, the 88-Kbyte floppy disk was king. You could save and retrieve large files in thousandths of a second. No […]

Published
1991

4. Pay more, get less

Author

Riley, W.D.

Subjects
Support services, User need, Software quality, Customer service, Market trend/market analysis, End user, Computer software industry -- Services -- Forecasts and trends, Software -- Services, End users -- Forecasts and trends, Customer service -- Forecasts and trends
Abstract

I remember when a Corvette was less than five thousand bucks and a Coke came in a glass bottle for 10 cents. I remember when people had nicknames for their […]

Published
1995

5. Beta testers anonymous

Author

Riley, W.D.

Subjects
User need, Beta testing, Software quality, Market trend/market analysis, End user, Software -- Forecasts and trends, Computer software industry -- Testing -- Forecasts and trends, Beta testing -- Forecasts and trends, End users -- Forecasts and trends
Abstract

PSSSST. HEY, BUDDY, wanna try our software?' 'Huh?' I lean toward the dark alley. 'I said, do ya wanna try our new software?' 'Sure, stranger. I'll just take it home, […]

Published
1995

6. An XT with a Porsche engine?

Author

Riley, W.D.

Subjects
PowerPC-based system, User need, SPARC-based system, Cost benefit analysis, MIPS-based system, 486-based system, Home computer market, End user, K6-based system, 680X0-based system, Cost benefit analysis, End users, Microcomputers -- Purchasing
Abstract

A few years ago, all the really good computers were upgradable. Replaceable this, plug and play that. It was the old car with the new motor. 'This here computer will […]

Published
1995

7. A help desk that works

Author

Riley, W.D.

Subjects
Support services, User need, Network capacity management, Network management device, Company business management, MIS, Software quality, Customer service, Network management, End user, Help desk software, Computer networks -- Management, Software, Information networks -- Management, End users, Network management systems, Management information systems -- Management, Customer service
Abstract

HELLO, THIS IS the XYZ Corp. Computer Help Desk. Can I help you?' 'How do you do envelopes in WordPerfect?' 'Please hold.' If this doesn't sound familiar to you, you […]

Published
1994

8. Teach your users to fish

Author

Riley, W.D.

Subjects
User need, End user, User training, User training -- Methods, Computer networks -- Training -- Methods, Information networks -- Training -- Methods, Computers -- Services, End users -- Training -- Methods, Employee training -- Methods
Abstract

MY WORDPERFECT is broken.' I started rubbing that little bald spot on the top of my head that keeps getting bigger every day. 'Broken?' 'When I click on the little […]

Published
1994

9. Stealth beta

Author

Riley, W.D.

Subjects
Program Errors, Marketing Strategy, User Need, Software packages, Computer software industry, Deceptive Advertising, Software -- Marketing, Computer software industry -- Marketing
Published
1993

10. Some helpful guidelines on networking users

Author

Riley, W.D.

Subjects
Network Management, Strategic Planning, Management of EDP, Equipment Acquisition, Support Services, User Need, LAN, Computer networks -- Management, Local area networks -- Management, Electronic data processing -- Management
Published
1991

11. Compaq needs a new SystemPro support strategy

Author

Riley, W.D.

Subjects
File Server, Support Services, User Need, Maintenance, Compaq Computer Corp. -- Services, Compaq SystemPro (486-based microcomputer) -- Maintenance and repair
Published
1991

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