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Start Over Descriptor "Calidad de los servicios" Region andalusia (spain)
1 results on '"Calidad de los servicios"'

1. Análisis de la Carta de Servicios de las BPE-BP de Andalucía: propuestas.

Author

Vázquez, Joaquín Vázquez

Subjects
*PUBLIC libraries, *QUALITY of service, *PUBLIC administration, *PRIVATE sector
Abstract

With the creation of a guiding Plan for the Implementation of Service Quality, the Andalusian Regional Government places people both as its customers and the object of its services. Withi this framework, an overview is giben of the origin and development of its service offer. the novelty represented by the application within the public administration of management techniques common in the private sector is also analysed. The service offer by the State Public Libraries-Andalusian Provincial Libraries is examined and an alternative proposal is presented. [ABSTRACT FROM AUTHOR]

Published
2006

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