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On October 12, 2002, the island of Bali experienced a horrific terrorist attack in which 202 people, 88 of them Australian, died; many of the victims were young people on holiday. This article chronicles the authors' experience as policy makers, administrators, and clinicians responding to the bombing. It focuses on the immediate and continuing needs of those involved and the complex challenges faced by a systems response in the acute and ongoing phases. Survivors' narratives, reflecting the enduring difficulties experienced by both individuals and systems, are included. The article highlights issues of mental health aspects of disaster victim identification and responses to the variously affected groups. [ABSTRACT FROM AUTHOR]