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The purpose of this research is to demonstrate the strong potential of Earth-observation (EO) data and techniques in support of migration policies, and to propose actions to fill the existing structural gaps. The work was carried out within the "Smart URBan Solutions for air quality, disasters and city growth" (SMURBS, ERA-PLANET/H2020) project. The novelties introduced by the implemented solutions are based on the exploitation and synergy of data from different EO platforms (satellite, aerial, and in situ). The migration theme is approached from different perspectives. Among these, this study focuses on the design process of an EO-based solution for tailoring and monitoring the SDG 11 indicators in support of those stakeholders involved in migration issues, evaluating the consistency of the obtained results by their compliance with the pursued objective and the current policy framework. Considering the city of Bari (southern Italy) as a case study, significant conclusions were derived with respect to good practices and obstacles during the implementation and application phases. These were considered to deliver an EO-based proposal to address migrants' inclusion in urban areas, and to unfold the steps needed for replicating the solution in other cities within and outside Europe in a standardized manner. [ABSTRACT FROM AUTHOR]