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Start Over Descriptor "*LIBRARY users" Region binghamton (n.y.) Region new york (state)

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1. Connecting to Students: Launching Instant Messaging Reference at Binghamton University.

Author

Brown, Elizabeth, Maximiek, Sarah, and Rushton, Erin E.

Subjects
*ELECTRONIC reference services (Libraries), *INSTANT messaging, *LIBRARY reference services, *LIBRARY users, *ACADEMIC libraries, *LIBRARY public services, *LIBRARIES
Abstract

Binghamton University Libraries implemented an IM reference service using the Trillian client to monitor multiple IM accounts at two distinct reference service points. This paper addresses the process and practical considerations of implementing the service including selection of the appropriate software, creation of IM accounts for each service, development of a staffing schedule, and training of reference staff. Also included is an outline of future plans for improving IM services for students and academic library users. [ABSTRACT FROM AUTHOR]

Published
2006
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