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This article presents the results of a bibliographic review to the national intellectual production associated with the exploration in the quality management of the processes in the recycling companies in the city of Bogotá and taking into account how there are elements that are directly related to each other with quality implementation. Specifically, and from this review, the characteristics of the research objects are established and how they are handling the processes in this type of companies is presented. Based on that review, we concluded that these companies manage their processes of interaction between internal and external clients very informally, making the use made of resources not adequate and therefore productivity is very low; at the same time, they let be competitive and innovative resigning the business opportunities that exist. [ABSTRACT FROM AUTHOR]