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Reports on the implementation of procedures for preventing miscommunication at the Mount Sinai Hospital in Toronto, Ontario. Role of miscommunication in medical errors; Development of a cellular telephone network by Avaya Inc. for the hospital; Use of hand-held computers to communicate with medical personnel.

Focuses on a wireless computer network at Ryerson Polytechnic University in Toronto, Ontario. Creation of the system by Avaya Inc.; How the system has saved the school money; Problems faced by the system, including microwave ovens and cordless telephones which operate on the same frequency.

Focuses on developments related to electronics industry in Canada, current as of May 2001. Electrofuel Inc.'s receipt of a purchase order for its PowerPad 160 portable computer batteries from Tech-Ni-Comm Inc.; Celestica Inc.'s global strategic alliance with Avaya.

Presents information on Avaya, a communications system provider in Canada. Details on its October 2000 spinoff from Lucent Technologies; Information on its business strategy; Services of the company.

Reports that Avaya has launched the IP Office, a group of converged communication solutions offering intelligent voice and data call routing, voice-over-IP and frame relay as well other IP telephony tools in Canada. Target market for the IP Office; Three models of IP Office offered by Avaya; Pricing for the IP Office.

The article reports that Avaya has acquired Nortel's voice, data and government systems businesses. The purchase cost Avaya 900 million dollars, and received approval by Tony Clement, industry minister in Canada. Other Nortel properties will be run by Avaya, including its research and development facilities in Belleville, Ontario and Ottawa. The deal is expected to be completed by the end of 2009.

The article reports that the auction for the enterprise solutions business unit of Nortel has been won by Avaya. Avaya has decided to pay a total of 900 million U.S. dollars plus 15 million U.S. dollars for an employee retention programme. U.S. and Canadian courts are set to review the bid and the deal is expected to be completed before the end of 2009. Avaya chief executive officer (CEO) Kevin Kennedy comments on the benefit of the deal.

This article presents an interview with Mary Whittle, who is the new director of channels for the Canadian operations of Avaya Canada. She says that she is a strong advocate for the channel because she has always worked with the channel. She further says that she has spent her first six weeks there talking with partners and asking where they see them and their business going in 2009. Also, there are three Cs, coverage, competency and capacity, which are top priorities for the Canadian channel.

This article focuses on the efforts of Avaya Inc. to redefine business communications with a series of new products highlighted by its voice over IP, Communications Manager 3.0, and the expansion of its partnership with Juniper Networks Inc. (JNI) in Canada. Company CEO Don Peterson contends that there is an emerging global software and services market for business communications applications. Experts believe that future real-time enterprises will combine intelligent, real-time communications with business applications through open standards. The partnership of the company with JNI will developed converged solutions combining enterprise communications and security and routing products of both companies.

Tracy Fleming, an Avaya Canada executive has announced that despite the recent growth increase in voice over Internet Protocol (VoIP) adoption few companies are going to completely dispense with time division multiplexing technologies for phone service. According to Fleming customers are installing VoIP and using it in select areas only, despite its highly touted launched in the 2001. He added that customers realized that in order to use VoIP they would need to add more service, thus increasing the cost of the technology. Because of this more people are adopting the technology called voice over PSTN. However, one company that is contemplating voice over IP to connect between cities is bond trading firm Shorcan Brokers Ltd.

Features Avaya Inc., a company that creates Internet Protocol telephony and business communication systems in Canada. Services offered by the executive briefing center of the company in Markham, Ontario; Projects undertaken by Avaya.

Reports the strategic alliance between Avaya Inc. and Westcon Canada in Canada. Terms of the agreement; Distribution of Avaya's line of business solutions; Marketing strategy.

Reports on the benefits reaped by Markham, Ontario-based network solutions company Symtech Canada from its work with Avaya Canada. Changes following Symtech's decision to become a Premier partner so it could sell Avaya's network hardware and software; Broadened customer base; Entry into Avaya's Business Partner program.

Presents news briefs on the computer industry in Canada as of August 3, 2001. Completion of a building construction for Total Telcom Fiber Inc.; Contract awarded by the Mount Sinai Hospital in Toronto, Ontario to Avaya Inc.