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Heat action plans should be urgently formulated to enable urban managers, planners, and designers to take appropriate actions for mitigation and adaptation. However, few studies have been conducted to investigate the societal needs and knowledge gaps regarding heat mitigation and adaptation. To address such research gaps, this paper presents an empirical study of 574 questionnaires in Chengdu, China, to explore heat-related impacts, public responses, and driving mechanisms. The results indicated that outdoor activities and work/study were more sensitive to extreme heat than transportation, sleep/rest, and diet. Heat-related impacts on physiological health were at the same level as those on psychological health, where digestive system illness and emotional irritability were the most prevalent physiological and psychological symptoms. Respondents' knowledge of heat-related threats, adaptation awareness, and adaptation knowledge were insufficient, compared with heat severity. The payment willingness among the respondents was not strong and payment amount was not high. Poorer, healthier, and the less affected in outdoor activities were positive groups in payment willingness, while the group which experienced heat-related impacts on outdoor activities could pay more compared with other groups. Overall, these results help to shape the main contents of heat action plans. [ABSTRACT FROM AUTHOR]