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Researchers and practitioners highlight the unreliability of travel as a potential weak link in the transportation system which may inhibit individuals' accessibility and urban economic activity. With the trend towards increasing traffic congestion, the outlook suggests that travel conditions will become structurally less reliable over time, but that not all places will be equally affected. But is travel time unreliability a problem? This study uses global positioning systems travel survey data for Chicago to build a regional model of travel time unreliability. The results suggest that unreliability varies spatially during different time periods, but that the average overall network unreliability varies little across times in the day. Using the Chicago Metropolitan Agency for Planning (CMAP)'s 2007 Travel Tracker Survey, a household travel diary survey including both GPS and non-GPS components, we estimate a mode choice model for work trips to explore the influence of unreliability on travel behavior. The results suggest that unreliable auto travel conditions induce mode switching to transit and that the influence is strongest when service by train is already faster than by car. This further suggests that auto travel unreliability may have the strongest influence in metropolitan regions with highly-competitive transit systems. Nevertheless, the influence of travel unreliability is limited and is not the underlying driver of travel decision-making. [ABSTRACT FROM AUTHOR]