1. An exploratory research of patient perceived value in China.
- Author
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Qian, Hui, Li, Guo-bo, Chen, Hai-xiao, and Zhang, Da-liang
- Subjects
MEDICAL care ,QUALITY of service ,PATIENTS ,PATIENT satisfaction ,HEALTH products - Abstract
The purpose of this paper was to conduct an exploratory study of the indicators of patient perceived value (PPV) and their classification in the context of Chinese medical care. The paper starts with a review of previous research on PPV worldwide. Then it builds an indicator system of PPV with 34 indicators in the Chinese medical context followed by extracts from previous studies, expert discussions and a pre-survey. Thirdly, it defines the 29 most important indicators of PPV by targeted depth interviews and questionnaire. Finally, the indicators are divided into three categories by an empirical analysis of the sensitivity of patient perception of different indicators. The 29 indicators were defined to provide an indicator system of PPV in the Chinese medical context, and these indicators could be divided into strong perception factors, medium perception factors, and weak perception factors. Previous studies carried out by researchers outside of China are also applicable in China, but the indicators of PPV show different inherent characteristics and patterns in China’s medical situation. This is an exploratory research in the Chinese medical context. The vast differences of educational levels of the patients led to some misunderstanding of our questionnaire questions. Simpler but more detailed explanation of the indicators should have been provided to achieve a more accurate result. Moreover, some indicators are undetermined indicators. It is for sure that other factors also have impact on this discrete distribution, which calls for more attention and improvement in the future studies. The improvement of the service quality of a hospital is a steady process. The implementation of management strategies can be quite energy and time consuming. Therefore, sufficient attention should be paid to different functions of the different indicators of PPV so as to take more feasible approaches in the management of the hospital. This paper has devised an indicator system of PPV in the Chinese medical context and has categorized the indicators by their functions. [ABSTRACT FROM AUTHOR]
- Published
- 2011
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