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1. The Contribution of Knowledge Management to eBusiness Activities.

Author

Tiago, Flávio, Tiago, Teresa Borges, and Couto, João Pedro

Subjects
ELECTRONIC commerce management, KNOWLEDGE management, INFORMATION & communication technologies, TECHNOLOGICAL innovations, COMPETITIVE advantage in business, AMERICAN business enterprises
Abstract

This article tries to be both a review and an agenda-setting piece. It argues that knowledge management suffers from conceptual and definitional ambiguity, oversimplification of its development processes, and methodological limitations. Nevertheless, there is a consensus in business and academia that knowledge is a key component of success and allows firms to achieve and sustains competitive advantages. In a digital era, these advantages arise from the potential of data and information that can be gathered, processed, shared, and used to improve eBusiness activities. Thus, this research bridges the gap in the assessment of knowledge management and eBusiness relationship, by applying a structural equation model to a large database sample of KM activities performed by European and American firms. [ABSTRACT FROM AUTHOR]

Published
2010

2. Knowledge management: An overview of European reality.

Author

Maria Teresa Borges Tiago, JoÒo Pedro Almeida Couto, Flßvio Gomes Tiago, and Ant¾nio Cabral Vieira

Subjects
KNOWLEDGE management, ELECTRONIC commerce, TECHNOLOGICAL innovations, STRUCTURAL equation modeling
Abstract

Purpose - This paper aims to determine whether the implementation of knowledge management (KM) is linked to e-business performance and to identify the nature of the relationship existing in the different components of knowledge-sharing and application and internet-based KM. Design/methodology/approach - This paper establishes a new model of the practices and results of the KM which has been tested in European companies. For that purpose, a structural equation modelling analysis was used. Findings - The results show that product innovation and external employees' access to databases have a strong positive effect on the maximization of internet-based KM and that internet-based KM has also a positive impact on e-business performance. Research limitations/implications - Limitations of this study include the need for more research into the KM cycle. This paper contributes to the research on this topic with new evidence in a broad sample. Practical implications - These results point to KM's usefulness in improving every day e-business processes. Therefore managers should be aware of these benefits. Originality/value - The present study advances knowledge on the nature of the relative importance of different components of internet-based KM as drivers of e-business performance. [ABSTRACT FROM AUTHOR]

Published
2007
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