1. Fostering a Commitment to Quality: Best Practices in Safety- net Hospitals.
- Author
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Hochman, Michael, Briggs-Malonson, Medell, Wilkes, Erin, Bergman, Jonathan, Patty Daskivich, Lauren, Moin, Tannaz, Brook, Ilanit, Ryan, Gery W., Brook, Robert H., and Mangione, Carol M.
- Subjects
CORPORATE culture ,EMPLOYEE recruitment ,FOCUS groups ,HEALTH facility administration ,HEALTH services administrators ,HOSPITALS ,INTERVIEWING ,LEADERSHIP ,RESEARCH methodology ,CASE studies ,MEDICAID ,MEDICAL quality control ,MEDICAL care costs ,MEDICALLY uninsured persons ,PHYSICIANS ,PRIMARY health care ,QUALITY assurance ,QUESTIONNAIRES ,SURVEYS ,EMPLOYEE retention ,THEMATIC analysis ,PATIENT-centered care ,SAFETY-net health care providers ,FIELD notes (Science) - Abstract
In 2007, the Martin Luther King, Jr.- Harbor Hospital (MLK- Harbor), which served a large safety- net population in South Los Angeles, closed due to quality challenges. Shortly thereafter, an agreement was made to establish a new hospital, Martin Luther King, Jr. Community Hospital (MLKCH), to serve the unmet needs of the community. To assist the newly appointed MLKCH Board of Directors in building a culture of quality, we conducted a series of interviews with five high- performing hospital systems. In this report, we describe our findings. The hospitals we interviewed achieved a culture of quality by: 1) developing guiding principles that foster quality; 2) hiring and retaining personnel who are stewards of quality; 3) promoting efficient resource utilization; 4) developing a wellorganized quality improvement infrastructure; and 5) cultivating integrated, patient- centric care. The institutions highlighted in this report provide important lessons for MLKCH and other safety- net institutions. [ABSTRACT FROM AUTHOR]
- Published
- 2016
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