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There are several factors that affect customers' perceptions of service quality. According to the results of the evaluation of these factors, customers may prefer to apply for word-of-mouth communication as positive or negative. However, it is stated that customers share their satisfaction and positive thoughts less frequently, and therefore it is thought that positive comments may be more valuable for businesses. In addition, with the fact that the Internet and social media are at the center of people's lives, the preferability of electronic word-of-mouth communication has increased. Based on this situation, it is aimed to determine the factors that create the perception of high service quality (food quality, physical environment, personnel, price) in restaurants, which are among the businesses operating in the service sector, to what extent these factors are effective in the tendency of consumers to positive electronic word-of-mouth communication (e-wom) and whether there is a difference according to gender. The data source of the study is 359 positive comments made for restaurants operating in Hatay, one of the two cities selected as a gastronomy city by UNESCO in 2020, and Istanbul, which is considered the cultural mosaic of our country and is the most populous city, and ranks first in the middle price category registered on the Tripadvisor website. The data were analyzed by content analysis from qualitative research methods. Within the scope of this analysis, frequency analysis was performed in SPSS program and word frequency analysis was performed in MAXQDA program. As a result, it has been determined that food quality, personnel, physical environment and price are effective in customers' perception of restaurant service quality, respectively. In terms of gender, it has been seen that male customers tend to e-wom more than women. According to the word frequency analysis, while the most frequently used word for the restaurant in Hatay is "Antakya", the district where the restaurant is located, the most used word in the restaurant in Istanbul is "advice". [ABSTRACT FROM AUTHOR]

The official websites of public institutions play an essential role in the relationship between central and local governments and citizens, as well as the provision of public services. Metropolitan municipalities, as well as the websites they service, play a significant role in the implementation of eparticipation processes. The aim of this research is to find out what e-participation services are available on the websites of metropolitan municipalities, which make up a significant part of local governments. The usability of the eparticipation content on the mentioned websites is evaluated in this context. The data was gathered by examining the websites of metropolitan municipalities and applying the content analysis method to them. 18 criteria created based on the literature were used to assess e-participation performance. The research found that communication and information mechanisms are at the forefront of the services provided to citizens on metropolitan municipalities' official websites. In addition, according to the e-participation evaluation criteria, Istanbul and Izmir metropolitan municipalities ranked first and second, respectively, in terms of website rankings. Metropolitan websites, on the other hand, have been determined to be insufficient in terms of participatory practices. The innovations brought about by technology in relation to the websites of metropolitan municipalities, as well as proposals for expanding online participation services, are discussed in the conclusion part. [ABSTRACT FROM AUTHOR]

Copyright of Erzincan University Journal of Education Faculty / Erzincan Üniversitesi Egitim Fakültesi Dergisi is the property of Erzincan University Faculty of Education Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The metaphorical perceptions of the staff working in the Press Advertisement Agency regarding the concept of journalism were examined. The phenomenology model, which is a frequently used qualitative research method, was used in this research. Face-to-face interviews were made with 40 staff working at the Directorate General of Press Advertisement Agency in Istanbul, and the metaphors they developed regarding the concept of journalist were analyzed by content analysis. As a result of the research, it was observed that they developed 29 metaphors under 5 categories regarding the concept of journalist. It has been revealed through metaphors that the journalists are found to be, people who informs the public, are humanitarian, are hardworking, reveals the facts, and fit in with the crowd. The importance of the concept of journalist has been emphasized. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Social Sciences Research / Sosyal Bilimler Arastirmalari Dergisi is the property of ODU Journal of Social Sciences Research and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Gumushane Universty Electronic Journal of the Faculty of Communication / Gümüshane Üniversitesi Iletisim Fakültesi Elektronik Dergisi is the property of Gumushane Universitesi Iletisim Fakultesi Elektronik Dergisi (e-GIFDER) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Dicle University Journal of Ziya Gokalp Education Faculty / Dicle Üniversitesi Ziya Gökalp Eğitim Fakültesi Dergisi is the property of Dicle University Journal of Ziya Gokalp Education Faculty and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)