1. How a Novel Approach of Allergy Call Center Improved the Management of the Anti-COVID Vaccination Campaign in Piedmont: Italy.
- Author
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Badiu I, Nicola S, Rashidy N, Della Mura S, Tarrini D, Bernardi V, Gallicchio M, Ridolfi I, Saracco E, Montabone E, Mazzola M, Lo Sardo L, Geronazzo G, Comola L, Apricena A, Vitali I, Quinternetto A, Alessi L, Meli F, Boem M, Teocchi M, Schinocca S, Azzolina MCR, Corradi F, Negrini S, Rolla G, Borrelli R, and Brussino L
- Subjects
- Humans, Italy epidemiology, Retrospective Studies, Male, Female, Middle Aged, Adult, SARS-CoV-2, Referral and Consultation statistics & numerical data, Aged, Pandemics prevention & control, COVID-19 prevention & control, COVID-19 epidemiology, COVID-19 Vaccines administration & dosage, Hypersensitivity prevention & control, Hypersensitivity diagnosis, Hypersensitivity epidemiology, Hypersensitivity therapy, Call Centers statistics & numerical data
- Abstract
Objective: The anti-COVID vaccination campaign has led to a significant increase in the demand for allergology consultations in patients considered at risk of reaction to anti-COVID-19 vaccines. This study aims to describe the experience of the vaccination campaign held in Piedmont (Italy) which developed a new service of Allergy Call Center (ACC) thus providing for the screening and management of allergy high-risk patients during pandemic., Study Design: A retrospective analysis was performed on all patients considered at high risk for the development of allergic reactions who were referred by the Immunology and Allergy Unit of Azienda Ospedaliera Ordine Mauriziano in Turin, Italy, between December 2020 and December 2022 and also on ACC consultations., Methods: During the COVID-19 pandemic, Piedmont Region instituted the ACC, active from May 10th, 2021 to December 31st 2022, to allow vaccinating doctors to require a telephonic consultation for patients who were considered at high risk for the development of allergic reactions. If further diagnostic evaluations were required, the ACC scheduled a visit with a Consultant of the Unit to better assess the clinical situation of the patient. Furthermore, patients referred by General Practitioners, Occupational Doctors and other consultants were also evaluated by the Unit when required., Results: During the operational period the ACC received a total of 15,865 calls and referred only 336 patients to the unit (27.4% of the total referrals), while General Practitioners referred 499 patients (40.8%), Occupational Doctors referred 61 patients (4.9%), and other consultants referred 326 patients (26.6%)., Conclusions: Evaluation and management of a large volume of requests seemed to be facilitated by a proactive framework for screening patients at high risk for allergic reactions as the ones referred by our ACC. This approach led to a prominent decrease in allergological visits to our tertiary care Centre, reducing the waiting times and providing additional support for both patients and healthcare providers, thus allowing the vaccinations to be more easily handled., Competing Interests: Declarations. Conflict of interest: The authors have no relevant affiliations or financial involvement with any organization or entity with a financial interest in or financial conflict with the subject matter or materials discussed in the manuscript. This includes employment, consultancies, honoraria, stock ownership or options, expert testimony, grants or patents received or pending, or royal-ties. Ethics Approval and Consent to Participate: The local Ethics Committee (Comitato Etico Territoriale interaziendale AOU Città della Salute e della Scienza di Torino) accepted the study, which was carried out in accordance with the Declaration of Helsinki’s principles., (© 2024. The Author(s).)
- Published
- 2024
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