1. Contented but Not Better: Problems With Satisfaction.
- Author
-
Norquist, Grayson S.
- Subjects
COMMUNITY-based corrections ,COST analysis ,CLIENT satisfaction ,SATISFACTION -- Social aspects - Abstract
The article focuses on the result of a cost analysis of assertive community treatment (ACT) teams in London, which links cost data to a primary outcome of client satisfaction. It discusses the issues raised by the use of satisfaction as a primary outcome measure. It also cites the problems associated with global assessment of satisfaction along with its advantages and limitations. Moreover, it underscores the need for information about other factors that indicate the utility of an intervention.
- Published
- 2009
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