1. Improving client engagement and retention in treatment: The Los Angeles County experience
- Author
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Rutkowski, Beth A., Gallon, Steven, Rawson, Richard A., Freese, Thomas E., Bruehl, Alexandra, Crèvecoeur-MacPhail, Desirée, Sugita, Wayne, Molfenter, Todd, and Cotter, Frances
- Subjects
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SUBSTANCE abuse treatment , *DRUG addiction , *MEDICAL assistance , *PEER relations , *COLLABORATIVE learning - Abstract
Abstract: This article discusses a two-phase demonstration project focused on the implementation of the Network for the Improvement of Addiction Treatment model of process improvement among substance abuse treatment providers in Los Angeles County, California. A total of 30 Change Teams from 12 county-contracted treatment agencies planned and executed one or more rapid-cycle change projects to reduce wait time to treatment, reduce no-shows to scheduled appointments, increase admissions, or improve continuation in treatment. The findings and lessons learned illustrate the importance of a concrete and straightforward methodology and consistent peer-to-peer interaction provided in a learning collaborative environment. In addition, both ongoing technical assistance and coaching are essential for successful implementation of this innovative, low-cost, evidence-based process improvement strategy. [Copyright &y& Elsevier]
- Published
- 2010
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