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The last few years the young democratic South Africa's history has been characterised by service delivery protests and industrial action which is becoming increasingly violent as epitomised by Marikana. Is the violence that accompanies industrial action and service delivery protests emblematic of a powerless frustration and a violent revulsion at the thought that there will be no change? For 18 years, hope was placed in the idea of liberation which would open the doors to a brighter future for the majority, yet all that remains of that noble dream lies in the ashes of current events that populate the newspaper headlines of the major South African newspapers. What role can Practical Theology play in this context? What is the calling of Practical Theology, and specifically postfoundational narrative theology? These are the questions this article will seek to answer, by proposing that a narrative approach can listen to the untold stories and thus the colourful phoenix can rise from the ashes. [ABSTRACT FROM AUTHOR]