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With the consolidation of democratic governments in the 1980s and 1990s, wholesale evictions of entire neighbourhoods ceased to be a solution to urban problems in Latin America. This paper discusses an example of a new generation of municipal programmes aimed at physically upgrading informal settlements while integrating them both physically and socially into the fabric of the city. In Medellín, a city with a recent history of violence and social inequality, the audacious use of well-established ski-slope aerial cable-car technology in dense and hilly low-income informal settlements was followed by major neighbourhood upgrading comprising new social housing, schools and other social infrastructure, as well as support to micro-enterprises. Although lack of mobility contributes to social inequality and poverty, the paper argues that the introduction of quick-fix highly visible transport technology on its own is unlikely to help reduce poverty. Although urban upgrading programmes and the symbolic value of cable-car systems have instilled among the local population a feeling of inclusion and integration into the ‘modern’ city, they can also be understood as mechanisms for the ‘normalisation’ of informal sectors of the city. [ABSTRACT FROM AUTHOR]