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NSW Department of Primary Industries (NSW DPI) has responded to robust evaluation information and included the principles of supply chain management into a statewide communication strategy. Based on this, strategic relationships with our primary clients and staff has improved and improved their capacity to achieve good weed management outcomes for NSW. Historically, NSW DPI has a strong role in providing information resources to assist local government in the implementation of the NSW Noxious Weeds Act 1993. In 2004, NSW DPI conducted a client needs analysis to identify the barriers for NSW DPI staff in producing publications, the perception of our external clients to our current information resources and the issues associated with accessing them efficiently. The findings allowed NSW DPI to develop a range of systems, processes and services to better meet the needs of our staff and clients, improve our performance in knowledge management and provide a clear evaluation of the outcomes achieved by our capacity building programs to our funding body. [ABSTRACT FROM AUTHOR]