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The article focuses on the shift of value-added reseller 1st Run Computer Services Inc. from document management solution sales to managed scanning services. The company delivers its own on-site scanner repair services and maintains a depot repair facility in New York City. It continuously expands its maintenance service offering. According to the article, determining how to standardize pricing for service offerings is a crucial component to succeeding as a managed services provider. The company believes providing free solution demonstrations is detrimental to the business.

The article reports that Microdesk, an architecture, engineering and construction industry consultancy firm, has been designated as an Autodesk authorized Gold Tier Value-Added Reseller (VAR) in New York City. Services provided by Gold Tier partners include pre- and post-sales support, training, implementation and customization of Autodesk software solutions. It states that everal criteria must be met in order to qualify for Autodesk Gold Tier status such as technical and industry expertise and the ability to meet sales, personnel and customer service.

The article focuses on the role of Prolifics in a service-oriented architecture (SOA) project of the New York City Department of Health and Mental Hygiene (NYC DOHMH). The project, initiated due to problems with the legacy software system of the department, was awarded to the value-added reseller (VAR) when another provider stalled. An assessment was performed by Prolifics to identify the additional services needed to put the SOA software into position. The VAR used the IBM WebSphere Suite for the SOA to gain a messaging backbone, connectivity hub and transformation engine.