1. Prevalence and Impact of Work-Related Musculoskeletal Disorders on Job Performance of Call Center Operators in Nigeria.
- Author
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Odebiyi, D. O., Akanle, O. T., Akinbo, S. R. A., and Balogun, S. A.
- Subjects
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TELECOMMUNICATION equipment , *WORK-related injuries risk factors , *ANKLE , *BACKACHE , *CHI-squared test , *COMPUTERS , *CONFIDENCE intervals , *HIP joint , *WORK-related injuries , *KNEE , *RESEARCH methodology , *MEDICAL cooperation , *NECK pain , *QUESTIONNAIRES , *RESEARCH , *STATISTICAL sampling , *SEX distribution , *SHOULDER pain , *TELECOMMUNICATION , *TELEPHONES , *WRIST , *JOB performance , *CROSS-sectional method , *DESCRIPTIVE statistics - Abstract
Work-related musculoskeletal disorders (WMSDs) have been documented among various occupational groups in Nigeria. However, there is limited data on the prevalence of WMSDs among call center operators (CCOs).~Background~To determine the prevalence of WMSDs among CCOs in Nigeria and to explore the extent to which these discomforts impact the daily work activities of the respondents.~Objective~374 respondents who were randomly selected from 4 telecommunication companies in Lagos State, Nigeria, participated in this study. They were asked to complete a pre-tested questionnaire designed to capture the prevalence, impact and associated risk factors of WMSDs among CCOs.~Methods~42% and 65.2% of respondents experienced at least one WMSDs in the past 7 days, and 12 months, respectively. Women and CCOs who received calls with hand-held phones rather than headsets reported more discomforts during both 7 days and 12 months periods. Neck, shoulder, upper back, and lower back were the most affected areas during past 7 days and 12 months. Discomforts in the neck, low back, and knees prevented most of the respondents from performing their daily work.~Results~WMSDs have a serious impact on the daily job activities of the CCOs in Nigeria.~Conclusion [ABSTRACT FROM AUTHOR]
- Published
- 2016
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