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Two initiatives have been undertaken at Carnegie Mellon University, one to address issues of accountability relative to information literacy and the other to learn more about graduate students' information gathering behavior. In response to changing accreditation requirements, new evidence for student learning is being required. Thus a program to concentrate on the information literacy skills of undergraduates, particularly in major fields of study, has been started. The other initiative focuses on understanding the current information gathering behaviors of graduate students. Outcomes from this study are being incorporated into services directed at graduate students. Questions about how to address these needs from an operational perspective and their potential on library staffing are noted. [ABSTRACT FROM AUTHOR]

The strategic plan at Carnegie Mellon University highlights the important contributions that staff members make to the organization. Concomitantly the university encourages the growth of a diverse campus community and stresses the important of developing a culture of respect. The university libraries have embraced these two threads — recognizing the important contributions made by staff and the desirability of a diverse work force. This paper discusses the importance of these two threads and highlights the various steps taken to acknowledge staff contributions and to create a culture of respect. [ABSTRACT FROM AUTHOR]