1. Australian nurses' suggestions for the management of violence in the workplace: 'The people who make the policy are not the people on the floor'.
- Author
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Dafny, Hila Ariela and Muller, Amanda
- Subjects
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PREVENTION of violence in the workplace , *RESEARCH , *THERAPEUTICS , *NURSES' attitudes , *FOCUS groups , *RESEARCH methodology , *HEALTH facility administration , *INTERVIEWING , *NURSING services administration , *QUALITATIVE research , *MEDICAL protocols , *HOSPITAL nursing staff , *NURSES , *PUBLIC hospitals , *RESEARCH funding , *DESCRIPTIVE statistics , *RESTRAINT of patients , *THEMATIC analysis , *DATA analysis software , *COMMUNICATION education - Abstract
Aim(s): To ascertain nurses' perceptions about, and suggestions for, management solutions to workplace violence perpetrated by patients. Background: Violence towards nurses from patients in the workplace is high in Australia. There is a need for good management responses, and experienced nurses can provide logistical suggestions about effective strategies. Method(s): This study uses an exploratory qualitative design. Focus group interviews were undertaken with 23 nurses working in a regional public hospital in Queensland, Australia. The COREQ research reporting checklist was followed, and the qualitative data were transcribed and thematically analysed manually and by NVivo. Results: Policy implementation, training, staff movement, seclusion, debriefing and a full reporting cycle were identified as central themes. Workplace violence management happens before, during and after a violent event. Conclusion(s): Weak processes undermine management; staff training on de‐escalation is needed. Affected staff need freedom to move from the ward. Better medical orders should be in place before an event. A full debriefing and feedback cycle are required, along with easier reporting processes. Implications for Nursing Management: Nursing management can reduce violence by ensuring better institutional support, consistent follow‐up and complete feedback procedures. Legal support, follow‐up mechanisms and staff training in de‐escalation are key points. [ABSTRACT FROM AUTHOR]
- Published
- 2022
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