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Public transport plays an essential role in helping people escape from the congested traffic in large and crowded cities. Evaluating customer satisfaction is the key to the continuous quality improvement of public transport services. This work proposes a new public transport customer satisfaction evaluation approach based on an extended thermodynamic method with q-rung orthopair fuzzy sets. First, we use the q-ROFSs to handle the ambiguity and uncertainty of customer satisfaction evaluation information for public transport. Then, we extend the thermodynamic method to determine the customer satisfaction levels of public transport lines. Moreover, the stepwise weight assessment ratio analysis method is utilized to specify the weights of evaluation criteria as it is simple and time-saving. The effectiveness of the proposed approach is illustrated with a customer satisfaction evaluation of the rail transit network in Shanghai, China. Results showed that Line 7 has the highest customer satisfaction and Line 2 has the lowest customer satisfaction among the considered rail transit lines. Besides, nine evaluation criteria need to be optimized to improve the customer satisfaction level of Line 2 and the most critical one is train crowding. [ABSTRACT FROM AUTHOR]

• A method is proposed for deep displacement monitoring using ultra-weak FBG. • The state of diaphragm wall base can be determined by characteristics of ε-t curve. • The displacement of diaphragm wall with base moving is calculated by the BR model. The instability or destruction of diaphragm walls in underground engineering will cause significant economic losses and casualties. The distributed and high-precision monitoring of diaphragm wall deformation can provide reliable and detail data for disaster early-warning as well as economical design. However, recording continuous deformation of the diaphragm wall using traditional monitoring technologies remain challenging. Moreover, the basement movement of diaphragm wall is rarely considered in previous studies. In order to overcome the shortcomings of the current displacement monitoring methods and deal with the basement boundary issues, a new base boundary reconstruction (BR) was proposed and the ultra-weak Fiber Bragg grating (UWFBG) technology was adopted to monitor the displacement of the diaphragm wall. For validation, a laboratory test based on ultra-weak FBG was carried out and the feasibility of the BR method was demonstrated. Subsequently, the ultra-weak FBG and the BR method were applied to Shanghai metro line 18. The results showed that the monitoring technology and analysis method proposed in this paper can obtain detailed deformation information of the diaphragm wall in real-time, which not only provides an advanced monitoring method for the deep deformation of diaphragm wall, but also solves the deformation calculation issue with the base boundary condition changes involved. [ABSTRACT FROM AUTHOR]