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• Waste collectors reported high levels of psychological and physical job demands. • Waste collectors reported low level of decision latitude and social support. • Manual waste collection is one of the main challenges for municipality managers. • Working hours of workers for the manually waste collection should be reduce in Iran. • Putting trash bins at the streets is the best strategy for reduction of job demands. Waste collection is known as a stressful and physically demanding job in low/middle income countries. This study aimed to assess the psychological and physical job demands, decision latitude, and work-related social support among Iranian waste collectors. In this cross-sectional study, field observation, video capture, and unstructured interviews were performed to understand the process of waste collection. Data were collected from 200 waste collectors of Shiraz city using a demographic/work characteristics questionnaire and a job content questionnaire (JCQ). Logistic regression analysis was used for the prediction of independent variables affecting job content dimensions. A p < 0.05 was considered to be statistically significant. Results show that the rate of municipal solid waste (MSW) generation in Shiraz city was 0.576 kg/capita/day, which translates into about 1076 tons of waste per day per the current population of 1,869,001. The total amount of MSW produced in Shiraz over a four-year period from 2014 to 2017 were 346,093, 363,505, 392,869, and 400,863 tons, respectively. About half of the waste collectors reported high levels of psychological and physical job demands. More than half were concerned with the low level of decision latitude and social support in the workplace. Night-workers (OR = 3.29) and smokers (OR = 2.75) reported higher psychological job demands than day-workers and non-smokers, respectively. Decision latitude and social support were inversely associated with the level of education (OR = 1.90), and daily working time (OR = 2.46), respectively. Based on the Demand-Control-Support Model, waste collectors were exposed to relatively high levels of job stress associated with occupational risk factors. [ABSTRACT FROM AUTHOR]