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Discusses scholarly misconduct as a source of misinformation on the Web and describes the results of focus interviews conducted in Singapore that considered the potential impact of misinformation on the Web. Topics include motivation for publication; motivation for misconduct; improving information literacy; and possibilities for quality control. (LRW)

An instrument for measuring service quality was developed in Singapore's polytechnic libraries, based on previous work done in New Zealand. Focus groups of academic librarians reported on their understanding of service quality. Contrasts between the two instruments are examined. The time lapse between the projects accounts for some variation. A service-quality survey is appended. (Author/AEF)

Describes an instrument for measuring service quality at polytechnic libraries in Singapore. Development of the data collection instrument; Comparison with New Zealand's instrument; Service quality changes over time; Dimensions of service quality.