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This study aims to examine the relationships among the dimensions of experiential quality, experiential quality, affective experience, novelty-seeking, experiential equity, experiential satisfaction, and switching intention. The findings of this study are based on structural equation modeling (SEM) analysis of a convenience sample of 512 tourists from Jiufen, Taiwan, indicating that the proposed model fits the data. The findings support a multi-dimensional model consisting of four dimensions (interaction quality, physical environment quality, outcome quality, and access quality) to conceptualize and measure perceived experiential quality. Affective experience and novelty-seeking significantly influence experiential quality, which in turn results in experiential equity. Experiential satisfaction is influenced by affective experience, novelty-seeking, experiential quality, and experiential equity while experiential satisfaction and experiential equity influence switching intention. [ABSTRACT FROM AUTHOR]

Abstract: The traditional IPA model has been considered to be a decision-making tool for service quality management. However, the IPA model does not meet the assumptions of the service quality gap, and also cannot explore the connection between service quality attributes, which can easily lead to decision-making errors of service quality management. The purpose of this study is to apply the IPGA model and DEMATEL to explore the service quality improvement priority of fine-dining restaurants and the causal relationship between service quality attributes, and use it as the decision-making reference of service quality strategy planning and resource reorganizing for the restaurant industry with limited resources. The study applied the customers of 8 fine-dining restaurants in Taipei City as the study object, and there are 502 effective samples. The study result shows that the dimensions of reliability, responsiveness, and assurance are concentrated here, and are the restaurant service quality dimensions that most need to be improved from the customer perceptive. In addition, the total effect of reliability is the highest among all the service quality dimensions. Reliability and responsiveness, in addition to impacting each other, will impact assurance and empathy. According to the study result, through IPGA and DEMATEL, the service quality performance of fine-dining restaurants and the resource input priority can be grasped more objectively and accurately, which can be used as a reference for manager to plan the service quality improvement strategy. [Copyright &y& Elsevier]

Abstract: For our research we applied the TCSI model to the automobile industry in Taiwan. The subjects of our research were consumers of new cars in Taiwan during the years 2006–2008. According to statistics provided by the Taiwan Transportation Vehicle Manufacturers Association (TTVMA) Toyota, Ford, Nissan, and Mitsubishi Motors made up for 79% of all cars sold in Taiwan from January through June, 2008. Questionnaires were issued randomly to four companies. We used structural equation modeling (SEM) to manifest the model’s suitability and develop a standard questionnaire to obtain the customer’s opinions. The conclusions reached provide valuable insight into the companies and industry and can help them to develop strategies to increase their competitiveness. [Copyright &y& Elsevier]

• This study develops the CSQ-REW model based on the service quality gap, competitor quality gap and FMEA. • The CSQ-REW model included eight strategy patterns. • This study determines the strategic implications of service attributes of wedding banquet halls by the CSQ-REW model. • The wedding banquet halls can formulate service improvement strategies based on the analysis results of the CSQ-REW model. This study aims to identify the strategic implications of service attributes of wedding banquet halls by developing a "competitive service quality and risk early warning (CSQ-REW) model" based on the service gap, competitive quality gap and failure mode and effects analysis. There are eight strategy patterns in the CSQ-REW model. This study uses two major wedding banquet halls in Taiwan as the cases to verify the CSQ-REW model. For Wedding Banquet Hall A (i.e. the benchmarking company), most service attributes of the "venue styles and layouts" and "dining delivery" factors are competitive advantages with a lower risk of service failure. Most service attributes of the "reassurance" factor are false advantages with a higher risk of service failure. This study expects that the strategic implications of service attributes of the wedding banquet halls can be evaluated and identified more specifically and effectively using the CSQ-REW model to improve the service quality. [ABSTRACT FROM AUTHOR]

Abstract: The purpose of this study is to use the gap-analysis method to calculate the performance of quality characteristics and apply the multiple regression analysis method to establish the overall level of satisfaction and implicit importance of quality characteristics. In addition we will use the decision making trial and evaluation laboratory (DEMATEL) method to analyze the cause-effect relationship and level of influence among different quality characteristics in order to make revisions to the traditional IPA model and find the core problems that are involved with winning orders. The methodology that we propose for this research not only makes revisions to the IPA model’s method of directly using explicit information from customer responses, we also solved the influence of the cause-effect relationships of quality characteristics. For our research we analyzed the case of a company from Taiwan’s network communication equipment manufacturing industry in order to make our corrections to the IPA model and gain the benefits of using the DEMATEL model. The findings of our research show that with the corrections to the IPA and the methodology of DEMATEL we can find and correct the core problems of the company that was analyzed, improve quality control and therefore improve the company’s ability to win and be compatible for orders. [Copyright &y& Elsevier]

Abstract: In this paper we construct the consumer loan default predicting model through conducting the empirical analysis on the customers of unsecured consumer loan from a certain financial institution in Taiwan, and adopt the borrower’s demographic variables and money attitude as the real-timeaneous discriminant information. Furthermore, we construct respectively through four predicting methods, such as DA, LR, NN and DEA–DA, to compare the suitability of these four mentioned methods. The results show that DEA–DA and NN are possessed better predicting capability and they are the optimal predicting model that this study longing for. In addition, this study showed that the default loan predicting model will be possessed higher level of predicting capability after added money attitude. [Copyright &y& Elsevier]