1. A STUDY OF ORGANIZATIONAL INNOVATIONS, EMPLOYEE'S JOB SATISFACTION AND SERVICE QUALITY IN THE INTERNATIONAL TOURIST HOTELS -- HUMAN RESOURCE MANAGEMENT SYSTEM AS A MODERATOR.
- Author
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Shun-Wang Hsu, Shiou-Yu Chen, Heidi-Yen Chang, and Yun-Lung Chen
- Subjects
HOTEL employees ,JOB satisfaction research ,QUALITY of service ,ORGANIZATIONAL change ,HOTELS ,HOSPITALITY industry research - Abstract
This research focused on hotel employees from different departments of the international tourist hotels in Taiwan. It was to explore the relationship between employees' perceived organizational innovation (technological innovation and management innovation), employee's job satisfaction and service quality. It also examined the moderating effect of human resource management system on the relationship between organizational innovations and employee's job satisfaction. Full-time employees who had worked at least 6 months in the international tourist hotels were recruited using a convenience sampling. Six hundred survey questionnaires were sent while 423 valid data was received. The results showed that organizational innovation, technological innovation and management innovation were positively related to employees' job satisfaction; employees' job satisfaction was positively related to service quality; organizational innovation, technological innovation and management innovation was positively related to service quality; human resource management system had moderating effect on the relationship between organizational innovations and employees' job satisfaction, and between technological innovation to employee's job satisfaction. [ABSTRACT FROM AUTHOR]
- Published
- 2014