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Presents a study that explored user perceptions of the reliability of Texas A&M University library services with emphasis on access services and the online catalog. Information on how to assess the reliability of the performance of library services by using the SERVQUAL instrument; Methodology; Five themes that emerged that were related to service reliability; Recommendations.

The article reports on several posters which were presented at the 2011 annual conference of the North American Serials Interest Group, including one on electronic resources from Kat McGrath of the University of British Columbia, one on electronic book readers by Lisa Kurt and Erin Silva Fisher of the University of Nevada, Reno and one on the processing of print periodicals by Jennifer Sippel of Minneapolis Community & Technical College.