1. A Quantitative Analysis of Business Process Reengineering and Impacting Factors: The Case of Uganda.
- Author
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Mlay, Samali V., Zlotnikova, Irina, and Watundu, Susan
- Subjects
QUANTITATIVE research ,REENGINEERING (Management) ,INFORMATION storage & retrieval systems ,ORGANIZATIONAL change - Abstract
Many organizations in African countries need to reengineer their business processes to improve on efficiency. The general objective of this study was to identify the impact of different factors, including organizational resistance to change on Business Process Reengineering (BPR). The study showed that only 30.4% of BPR projects in Uganda have delivered the intended usable Information Systems. The researchers have identified the factors impacting on BPR and possible causes of BPR failures. The identified emotional response of the users towards the BPR implementation ranges from Acceptance to Testing, Indifference and Anger. Based upon the study findings, the researchers have formulated the set of recommendations for organizations implementing BPR. This paper will be of interest to the organizational managers, BPR implementers and the future researchers in a related area of study. [ABSTRACT FROM AUTHOR]
- Published
- 2013