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Many conflict situations and poor tourism products arise due to the absence of a quality service or product verification process. To avoid or minimize such phenomena, a quality management system is implemented in the enterpris. The implementation of a quality management system in a tourism company has numerous advantages that can lead to a more efficient and successful company operation. The article presents the main reasons why it is important to implement a quality management system in tourism enterprises. A quality management system creates a continuous process for improving service quality, which can improve customer satisfaction and loyalty, as well as reduce costs associated with errors, helping to identify and eliminate problems in the service design and/or implementation process. The process approach in the quality management system can help a tourism company improve the efficiency of its operational processes, service quality, employee motivation and effectiveness, leading to a reduction in the time to complete a unit of work, increased productivity and overall effectiveness. Many tourism companies work with different standards and regulatory requirements. The DSTU ISO 9001:2015 standard is suitable for any enterprise and field of activity, and is also applied in European countries. The article describes an adapted process for implementing an integrated quality management system specifically for the tourism industry, which is the leading method for forming a quality service. Generally, the implementation of an integrated quality management system based primarily on the DSTU ISO 9001:2015 standard in a tourism company can lead to improved service quality, reduced costs, improved process efficiency, reputation improvement, and compliance with standards. This can lead to a more successful and competitive operation of the company in the tourism services market both in Ukraine and worldwide. [ABSTRACT FROM AUTHOR]

The article aims to consider in detail the principles and requirements for impartiality, its components, and the status of implementation of these requirements in the current state of conformity assessment in Ukraine for different types of conformity assessment bodies (CABs); involved in food safety management system; compliance with the requirements of impartiality in terms of managing the risks associated with impartiality. The article uses methods of theoretical, empirical-theoretical, and empirical research, including analysis of documentation. Expert assessments were used to determine the significance of individual elements. The importance of impartiality in the activities of CABs is substantiated and demonstrated. Received a list of mandatory and recommended impartiality requirements for the requirements of the received standards and identified factors that threaten impartiality. Practical recommendations for documenting the process of impartiality management developed. The article analyzed the completeness and sufficiency of possible documented evidence, identified the risks of impartiality, and developed a set of preventive measures to minimize the identified risks. The authors developed a methodology for managing impartiality, which combines the experience and experience of CABs in various fields. The research results allow the CAB to carry out and document lending sector activities following the standard's requirements. [ABSTRACT FROM AUTHOR]

The object of the study was the system for assessing the quality of the information service personnel of the insurance company. When determining the approaches to improving the relevant components of the quality system, the organization took into account that the personnel assessment process is the most painstaking, complex and lengthy aspect of the firm’s activities. Mistakes in such a matter can not only cost one person’s dissatisfaction, but affect a certain number of problems regarding the stable functioning of an entire institution. The complexity of this issue lies in the absence, in general, of universal quantitative assessment criteria and the strong influence of the «human factor», which necessitates the use of expert qualimetric approaches with an increase in the objectivity of the assessment. In this regard, the work was aimed at developing an objective system for assessing personnel on the example of the information service of one of the insurance companies in Ukraine using qualimetric methods. Tools for the integrated qualimetric assessment of the quality of the information center employees’ activities, which consist in determining of the appropriate list and significance of the personnel performance quality indicators, were proposed with an analysis of the possibility of their identification and measurement. Additionally, it is recommended to take into account independent control using «mystery shopper», as well as the self-esteem of workers. The obtained results were used in the development of the Methodology (Procedure) of the quality system for the assessment of activities and personnel certification. The use of the outlined approaches makes it possible to increase the level of satisfaction of customers and consumers of insurance services, to increase the economic efficiency of the organization’s activities, to differentiate personnel by the quality of work with appropriate personal encouragement for training, self-realization and work productivity. The deliverables may be useful to organizations in the relevant domain and may be applicable in other similar settings. [ABSTRACT FROM AUTHOR]

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