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This paper examines how servant leadership influences an organisation's readiness for strategic value co-creation through service climate, innovation climate, locus of control and self-efficacy. A model that draws on servant leadership and social cognitive theories is tested by surveying 222 hospitality and tourism business managers operating in France and the UK, and the data is analysed with structural equation modelling and ordinary least squares. The study contributes to personality research showing that servant leadership practices influence a manager's internal locus of control and self-efficacy. We demonstrate that service climate and innovation climate mediate between servant leadership and readiness for strategic value co-creation, and moderate between a manager's beliefs and the firm's readiness for strategic value co-creation. The findings show that servant leadership has a stronger effect on innovation climate than on service climate, and that innovation climate has more influence on readiness for strategic value co-creation than on service climate. • Servant leadership improves an organisation's value co-creation. • The practice of servant leadership influences manager's beliefs. • Value co-creation fuel more via innovation than customer service. • Environment moderate the relations between manager's beliefs and behaviour. [ABSTRACT FROM AUTHOR]

Non-compliance with social distancing (SD) measures clearly has negative effects on both public health and post-pandemic economic recovery. However, little is as yet known about people's views on and factors influencing their behavioral intentions toward SD measures. This study draws on moral disengagement theory and the norm-activation model to investigate mechanisms that promote or hinder compliance with SD measures. A longitudinal research approach was adopted to compare changes in the main factors over three periods of the COVID-19 pandemic in England (UK). The results reveal significant differences between the three periods regarding intentions to comply with SD measures, altruistic value, moral obligation and moral disengagement, with no significant change in ascription of responsibility. Residents showed the strongest intentions to comply with SD measures during the first national lockdown, with the highest moral obligation and lowest moral disengagement levels, compared with the lowest intention to comply during the first re-opening period. Altruistic value is important in promoting moral obligation and compliance with SD measures, whereas the predictive powers of ascription of responsibility and moral disengagement were weaker than expected. These findings offer guidance to policymakers and researchers in developing more effective policies and public communication strategies. The results suggest that communication is key to normalizing SD compliance, which can be achieved most effectively by fostering residents' altruistic value and moral considerations. Particular attention must be paid to re-opening periods between lockdowns, with clear messages to remind residents of prosocial aspects of SD compliance and public health. In addition to appropriate communication and education, technologies such as apps, QR codes and contactless shopping settings may also be used to facilitate compliance with SD measures. • Three rounds of data reveal changes in intentions to comply with SD measures and related factors. • SD compliance intentions were highest in the first lockdown and decreased thereafter. • Moral obligation decreased and moral disengagement increased over the three pandemic periods. • Altruistic value is a stronger predictor of moral obligation than ascription of responsibility. • Moral disengagement had a negative effect on SD compliance intentions, but this effect became limited. [ABSTRACT FROM AUTHOR]

Discusses the first European Conference in environmental management of tourism and recreation in forest settings on November 21, 1998 at High Wycombe in Great Britain. Papers presented in the conference, covering the broad industry framework, writing environmental management plans; Keynote speakers of the conference including Richard Broadhurst, senior adviser on Recreation, Access and Community for the British Forestry Commission; Details of environmental management techniques and private woodland management.