1. Can ICT enhance workplace inclusion? ICT-enabled workplace inclusion practices and a new agenda for inclusion research in Information Systems.
- Author
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Tarafdar, Monideepa, Rets, Irina, and Hu, Yang
- Subjects
INFORMATION storage & retrieval systems ,DIVERSITY in the workplace - Abstract
• Workplace inclusion is a strategic concern for companies yet challenging to achieve. • We investigate how Information Systems (IS) use can enhance workplace inclusion. • Four ICT-enabled workplace inclusion practices – Expanding, Orienting, Enculturating and Reflecting. • Reflecting practice enhances other practices. • Empirical context is a leading UK organization in the recruitment sector. Workplace inclusion is a strategic concern for organizations, yet challenging to achieve. We investigate how Information and Communications Technology (ICT) use can enhance workplace inclusion. Based on qualitative data collected from a leading UK organization, we conceptualize four ICT-enabled workplace inclusion practices – Expanding, Orienting, Enculturating, and Reflecting. Each practice entails the use of multiple ICT applications to enhance workplace inclusion through a distinct set of organizational activities. We also highlight the Reflecting practice as key in enhancing other practices. Drawing from our findings, we develop a framework for ICT-enabled workplace inclusion that constitutes inter-related ICT-enabled practices focused on multiple organizational activities. We contribute to the literature on the strategic role of ICT for organizational/social good, a current area of research priority for the information systems discipline. [ABSTRACT FROM AUTHOR]
- Published
- 2023
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