1. Assessing communication skills in dietetic consultations: the development of the reliable and valid DIET- COMMS tool.
- Author
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Whitehead, K. A., Langley‐Evans, S. C., Tischler, V. A., and Swift, J. A.
- Subjects
COMMUNICATIVE competence ,DIETITIANS ,EXPERIMENTAL design ,HEALTH occupations students ,INTERVIEWING ,RESEARCH methodology ,NONPARAMETRIC statistics ,NUTRITION counseling ,QUESTIONNAIRES ,RESEARCH evaluation ,RESEARCH funding ,STATISTICS ,U-statistics ,VIDEO recording ,QUALITATIVE research ,DATA analysis ,QUANTITATIVE research ,THEMATIC analysis ,PREDICTIVE validity ,INTER-observer reliability ,MULTITRAIT multimethod techniques ,RESEARCH methodology evaluation ,DATA analysis software ,MEDICAL coding - Abstract
Background There is an increasing emphasis on the development of communication skills for dietitians but few evidence-based assessment tools available. The present study aimed to develop a dietetic-specific, short, reliable and valid assessment tool for measuring communication skills in patient consultations: DIET- COMMS. Methods A literature review and feedback from 15 qualified dietitians were used to establish face and content validity during the development of DIET- COMMS. In total, 113 dietetic students and qualified dietitians were video-recorded undertaking mock consultations, assessed using DIET- COMMS by the lead author, and used to establish intra-rater reliability, as well as construct and predictive validity. Twenty recorded consultations were reassessed by nine qualified dietitians to assess inter-rater reliability: eight of these assessors were interviewed to determine user evaluation. Results Significant improvements in DIET- COMMS scores were achieved as students and qualified staff progressed through their training and gained experience, demonstrating construct validity, and also by qualified staff attending a training course, indicating predictive validity ( P < 0.05). An acceptable level of intra-rater reliability ( r
s = 0.90) and a moderate level of inter-rater reliability ( r = 0.49) were demonstrated. Interviews identified many positive features and possible uses for DIET- COMMS in both pre- and post-registration settings. The need for assessor training was emphasised and how readily qualified dietitians would accept assessment of skills in practice was questioned. Discussion DIET- COMMS is a short, user-friendly, reliable and valid tool for measuring communication skills in patient consultations with both pre- and post-registration dietitians. Additional work is required to develop a training package for assessors and to identify how DIET- COMMS assessment can acceptably be incorporated into practice. [ABSTRACT FROM AUTHOR]- Published
- 2014
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